CPTP COURSE CATALOG

2015 Mandatory Training Requirements Continuing Education PY 19-20

Continuing Education Courses Performance Year 19 - 20

Continuing Education PY19-20 Infographic

The following courses will satisfy the CPTP Continuing Education requirement under the 2015 Mandatory Supervisory Training Requirements. Learners may take any one of the courses below to earn the credit.

  1. Competency Basics WBT
  2. Employee Life Cycle WBT
  3. Disability Awareness WBT
  4. Disability Etiquette WBT
  5. Cubicle Etiquette WBT
  6. Dealing with Difficult People WBT
  7. Delegating Effectively WBT
  8. Communicating Top-Down Messages WBT
  9. Emotional Intelligence III (ILT)
  10. Situational Leadership III (ILT)

WBT indicates web-based training. ILT indicates instructor-led training.

During the course of the Performance Year (7/1/19 – 6/30/20), each of the courses above will impart two qualifications. One qualification imparted is the course completion qualification. The second qualification imparted is the CPTP Continuing Education qualification (designated on transcripts as CPTP Continuing Education PY 19 - 20). It is this qualification that is used to track compliance with the continuing education requirement. The continuing education qualification will only be imparted beginning July 1, 2019 through June 30, 2020. If the course is taken prior to July 1, 2019, the learner will only receive the course qualification and not the continuing education qualification. CPTP will not add continuing education qualifications for learners who completed the course prior to July 1, 2019.

2015 Supervisory Group Core

2015 Supervisory Group 1

2015 Supervisory Group 2

2015 Supervisory Group 3

SCS Foundations for HR Professionals

Performance Evaluation System

Professional Trainer Certificate


If you are having problems accessing a course or getting credit for a course completion, please make sure that you have the proper technical requirements set on your computer. To see the current LEO technical requirements, in LEO select the Home tab to get to the LEO Home Page. From there, you can locate the LEO Technical Requirements’ link on the right side of the page in the Help section:

Access

Tutorials for this software are offered in LEO and can be found by using the name of the software as the search term.

Adapting to Change - WBT

Change is seldom easy. Unfortunately, though, the only thing that is constant is change. Change happens in every aspect of our lives and we often have little to no control over what happens. We do, however, have a choice as to how we deal with change. This course will give you strategies to help you deal with, accept, and ultimately, thrive during the change process. Upon completion of this course, you will be able to: discuss the drivers and types of organizational change, describe the stages of change, recognize how change affects individuals, and apply strategies to thrive personally during the change process.

Adult Learning Principles - WBT

Whether you are facilitating a class or just training a new employee, considering the needs of your learner is crucial to the success of both you, as the trainer, and the learner. This course explains the basic principles of adult learning and offers practical tips for meeting the needs of those you may be training. A downloadable job aid that summarizes the principles and offers application techniques is available under Resources in the course. For the final assessment, you will participate in a classroom simulation that offers you opportunities to apply different strategies.

Benchmarking Basics – WBT

This course is designed to help you discover new ways to stay at the top of the competitive high-performance chain by providing you with a basic understanding of benchmarking and the process involved in using benchmarking to increase performance.

Building Trust - WBT

One of the most important and valued characteristics of a well-led team or organization is trust. Gaining the trust of those you supervise is vital to your success. Trust may take some time and effort to earn, but it can be destroyed in an instant by careless or thoughtless actions. This course is designed to help the supervisor gain, maintain, and if necessary rebuild the level of trust within his or her team.

Business Writing - WBT

This course provides users with information on how to form and deliver effective business writing communications. It is intended for all state employees.

Change Management – WBT

Change is difficult, especially in organizations. Any type of change upsets the established "norm" and creates an adjustment period for those involved. Organizations cannot change unless people change. As a leader, if you want to facilitate change in your area, having a vision for change is not enough. You need to understand people. This course will give you strategies to help you implement, manage, and sustain change within your area. After completing this course, you will be able to explain the basic principles of change management, determine strategies for implementing change initiatives, apply change management strategies to sustain change initiatives, and utilize the principles of change management to facilitate change initiatives.

Civil Service Essentials for Supervisors - WBT

This course provides users with information about the history of Civil Service, the supervisory role within Civil Service, and the importance of political activity rules.

Common Myths That Affect Good Supervision - WBT

This course examines a number of harmful, common myths that exist in the state government workforce. The course deconstructs these myths, and offers specific management techniques to correct behavior resulting from these false beliefs.

Communicating Top Down Messages - WBT

This course discusses strategies for effectively communicating within the chain of command. Specifically designed for leaders and supervisors, this course teaches strategies for delivering top-down communication.

Communicating within the Chain of Command - WBT

This course discusses strategies for effective communication within the chain of command. After you complete this course, you will be able to: Explain the advantages and disadvantages of Vertical Communication, Apply strategies for effectively communicating information to subordinates, Apply strategies for effectively receiving information from supervisors, Customize information for specific audiences by adapting your communication style.

Conducting an Effective Job Interview (1 Day)

This 1-day class discusses strategies and techniques to develop a consistent system to evaluate employment candidates and select the most qualified candidate.

Participants will learn how to
- apply the basic requirements of employment laws
- perform a skills analysis and prepare behavior-based interview questions for use in an employment interview
- demonstrate effective interviewing skills
- assess the qualifications of candidates for a specific job opening,
- evaluate their current interviewing skills to develop an action plan for improvement.

Learning Objectives:
- Develop a consistent system to evaluate candidates and select the most qualified candidate.
- Apply the basic requirements of employment law to specific work-related situations
- Perform a skill analysis and prepare behavior-based interview questions for use in an employment interview
- Demonstrate effective interviewing skills
- Assess qualifications of candidates for a specific job opening
- Evaluate current interviewing skills and develop an action plan for improvement

Job Outcomes:
- Takes an active role in recruiting and retaining staff

This class is open to all employees who participate in the hiring process.

TRAINING HOURS: 6

Conflict Management 2016 (1/2 Day)

*****THIS COURSE AND ITS PREREQUISITE REPLACE THE FULL DAY CONFLICT MANAGEMENT COURSE AS OF JUNE 1, 2016.*****

1/2 day class provides practical application of the conflict management model described in CPTP Conflict Management WBT. Learners will practice analyzing conflict situations and apply appropriate management techniques. Additionally, practice is given in assertive communication strategies.

This class is open to all employees.

PREREQUISITE: Conflict Management WBT

Learning Outcomes:
– Analyze conflict situations to determine underlying causes and effects.
– Use targeted strategies to resolve and manage conflict situations.

TRAINING HOURS: 3

Conducting Effective Meetings - WBT

Meetings are an important part of a successful work environment. Without meetings, everyone would not be able to have the same common goal or work out important issues. Meetings, if not handled correctly, can quickly bring a group to chaos or be a complete waste of time. However, when conducted the proper way, meetings can be the key component in effectively communicating with your group and can motivate them to perform better. You will learn how to prepare and conduct a meeting, apply leadership skills to organize and run a meeting, and use strategies to control difficult participants and keep a meeting on task.

Conflict Management - WBT

This course provides you with a basic understanding of conflict management. While taking this course, you will learn about the areas of conflict, how conflict affects you and others, and what conflict management style you most often use. This course also provides you with a Conflict Resolution Model that can be used as a guide to help you manage and resolve conflicts as they arise.

Correcting Performance Problems (1/2 Day)

This ½-day class is designed to provide supervisors with the necessary skills for addressing recurring or serious performance problems to help an individual get their performance back on track.

Learning Objectives:
- Discuss consequences of not confronting poor performance < br /> - Decide when to conduct conversations about poor performance
- Determine key actions for correcting performance problems
- Plan a conversation for correcting performance problems
- Practice a conversation for correcting performance problems
- Develop an action plan for implementing new techniques in the workplace

Job Outcomes:
- Recognizes why leaders postpone correcting performance problems
- Describes the consequences of postponing action of correcting poor performance.
- Identifies performance situations that call for corrective action
- Explains the benefits of collecting/documenting background information prior to discussing performance concerns
- Demonstrates a set of key actions for correcting performance problems
- Conducts focused conversations about poor performance that result in performance improvement

TRAINING HOURS: 3

Court Etiquette - WBT

This course will enhance your knowledge of court etiquette and help you develop your skills, so you can efficiently and effectively represent your agency and yourself.

CPTP Interpreting Min Quals - WBT

This course will instruct participants on how to interpret minimum qualifications for education and experience when reviewing state job applications.

CPTP SCS Entry Guidelines

State Civil Service (SCS) developed this course to assist human resource professionals with selecting the appropriate LaGov HCM entry that corresponds to the SCS Rule that authorizes a personnel a ction. Accurate reporting in LaGov HCM allows SCS to evaluate agency personnel practices and ensure compliance throughout state government. Upon completion of this course, you will be able to: Navigate the LaGov HCM Entry Guidelines tool. Obtain the appropriate action and/or pay reason for basic personnel actions. Access resources that can assist with proper reporting of personnel actions in accordance with Chapter 15 of the SCS Rules.

Creating PPT Presentations - WBT

This course addresses 2007, 2010, 2013, and 2016 PPT versions. Create slides and add text. Choose a slide layout, insert a picture, and apply a theme. Change the size and position of slide elements. Format pictures, shapes, and other slide content.

Critical Thinking - WBT

This course covers the basic process of critical thinking that can be used for any area, issue, or question you may be addressing. It also discusses fallacies of thinking that you may encounter. Upon completion of this course, you will be able to define critical thinking, analyze information needed to work through issues, use the critical thinking process to solve problems, and recognize fallacies in your thinking.

Cubicle Etiquette - WBT

Working in an open space can be challenging. Constant distractions, lack of privacy, and frequent interruptions can negatively impact your performance (and your sanity). While you cannot control your coworkers, this course can help you become a good neighbor and reduce stress in the environment for both you and your coworkers. Upon completion of this course, you will be able to rate your own behavior in terms of cubicle etiquette and avoid behaviors that are disruptive in your work environment.

Customer Service 2: Customer Relationship Management - WBT

This is the second course in this series which shows you how to use the 4 steps in the customer interactions cycle to manage customer relationships and provides the opportunity for realistic scenario practice.

Customer Service 3: Crisis Prevention Techniques - WBT

This course teaches you simple techniques to get through even the worst customer service interaction with confidence. Many of these techniques are similar to those used by first responders, police officers, and therapists who are regularly exposed to potentially unfavorable situations.

Customer Service Overview:  Creating a Solid Foundation - WBT

Customer Service Overview: Creating a Solid Foundation is the first in this series, and is designed to give the learner a clearer understanding of what customer service is, why customer service is important, who customer service affects, and the customer’s most basic needs. This course is not only designed to benefit employees who directly work with customers but also to assist in providing learners with best practices for working with other employees in their and other agencies. A downloadable Customer Service Guide e-book that recaps all of the course’s main points is available in the resources attached to the course. This course uses adaptive testing – the test changes with each answer given – within a realistic scenario that requires the learner to take a customer call using skills learned in the course and provide the customer with a positive solution.

Dealing with Change (1 Day)

This 1-day course will help participants implement strategies to help themselves adapt to various changes in their work situations. Participants will learn how to identify areas of resistance and negative mental models, manage their personal reactions to change, apply techniques that will foster creativity and innovation during the change process, and identify ways to be proactive when changes are being implemented.

Learning Objectives:
- Responds constructively to change and setbacks
- Modifies behavior and work methods in response to new information, changing conditions, or unexpected obstacles
- Adjusts as quickly as possible to new situations that need attention
- Helps to create a work climate that encourages and recognizes innovation
- Proactively manages conflict that results from change

Job Outcomes
- Apply change process steps to reduce resistance to change
- Manage reactions to change using an individual transition model
- Analyze mental models that influence change
- Apply techniques that will foster creativity and innovation during the change process
- Apply strategies and techniques to help create an empowering work climate

This course is open to all employees.

TRAINING HOURS: 6

Dealing with Difficult People - WBT

This online course examines the facets of dealing with difficult people including motivators, behaviors, and tips.

Decision Making - WBT

The average adult makes over 30,000 decisions a day. Each of these decisions drains your time, energy, and willpower. Knowing how to make decisions effectively and efficiently can help you maintain your reserves and boost your confidence. This course presents a real-life problem and allows you to work through a 4-step decision-making process to solve it.

Delegating Effectively - WBT

This course provides tips and techniques designed to help you improve your ability to delegate. After the completion of this course, you will be able to recognize the benefits of delegation, identify tasks appropriate for delegating, understand how to assign, communicate, and monitor a delegated task to ensure success, recognize and avoid micromanaging and taking back work, and identify and assign the levels of delegation to appropriate tasks.

Designing Engaging Visuals - WBT

Designing visuals requires combining elements of communication and art. As instructional designers, your visuals should communicate material in a way that facilitates learning. While you don’t have to be a famous artist to create engaging visuals, it helps if you think like one. This course will help you use some of the elements and principles of design to create effective visuals that are easy to understand, visually relevant, and aesthetically appealing.

Developing Effective Teams 1 - WBT

Communication is made up of a variety of different aspects and impacts your professional and personal lives daily. This course will help you to recognize each feature of communication and will provide you with tips to help you reach maximum communication potential. Having an understanding of and practicing these communication basics can improve your team’s cohesion and increase productivity.

Developing Effective Teams 2 - WBT

Much of your personality is based on personal preferences. You may be aware of some of these preferences, but you may have some blind spots that limit your self-awareness. This course will help you identify your personality preferences as well as the preferences of your team members. Understanding these preferences can help you understand your personality, improve your relationships, and increase your team’s productivity.

Developing Effective Teams (Part 3) (1 Day)

This 1-day course discusses strategies and techniques for developing effective teams. Participants will learn about the stages of team development, skills essential to working in a team environment, relationship-building roles, strategies for handling team conflict, and problem-solving strategies. Class discussion will emphasize building and maintaining a sense of community in the workplace.

Learning Objectives:
- Apply the stages of team development to improve work group effectiveness
- Apply basic skills critical to working in a team environment
- Examine the task facilitating and relationship building roles of team members
- Apply strategies to deal with team conflict
- Develop strategies for overcoming problems in teams

Job Outcomes:
- Demonstrates cooperation and teamwork within the department, office, and work group
- Participates in group problem solving and decision making
- Demonstrates open communication with fellow team members
- Demonstrates ability to effectively handle team conflict

This class is open to all employees.

NOTE: Completion of Developing Effective Teams, Parts 1 & 2 is required before enrolling in Part 3.

TRAINING HOURS: 6

Developing a Motivated Workgroup (1 Day)

Developing a Motivated Workgroup is a 1-day course designed for supervisors to learn motivational strategies and goal setting as components of managing employee performance. Areas covered during this course include linking goal setting with individual action plans and strategies, objectives, and agency goals. Class exercises include practical techniques to improve and maintain motivation.

Job/Learning Outcomes:
- Create a strong foundation for workgroup processes
- Analyze the motivators of workforce members
- Apply targeted strategies to create a positive, motivating environment

TRAINING HOURS: 6

Diversity 2016 - WBT

Each person brings a different talent and perspective to the workforce. When we are truly able to pass and knock down the barriers of diversity, we can leverage each person's talent and produce the best quality of work that will increase productivity, decrease conflict, and build relationships. This course will raise your self-awareness to barriers you may be facing and help you achieve your optimal potential by enriching your workplace with creativity, positivity, and harmony.

DSCS Workplace Harassment - WBT

This course establishes the department’s policy on prohibition against harassment, sexual harassment, and discrimination. Upon completion of this course, you should recognize engagement by any State Civil Service employee in any form of sexual harassment, intimidation or unlawful discrimination is strictly prohibited and will subject the employee to appropriate disciplinary action, up to and including termination.

Effective Performance Evaluation

This 1-day course will examine the various aspects of effective performance evaluation. Upon completion of this course, you will be able to:

- Write performance expectations in order to identify responsibilities, priorities, and measurable goals;
- Clarify performance expectations so that there is no misinterpretation about what is expected from the employee;
- Conduct productive employee performance review sessions which clearly identify areas that need improvement, as well as reinforce strengths;
- Identify important factors to consider in performance ratings to help ensure that ratings are being rendered in an unbiased manner.

Enrollment is open to all levels of management and those with permission from their agency.

TRAINING HOURS: 6

Effective Problem Solving and Decision Making (1 Day)

COURSE DESCRIPTION

Each day is filled with decisions to be made and problems to be addressed. Developing the skills to address these actions can not only increase one’s effectiveness, but also reduce stress and reactive behaviors. This course will guide participants through the process of identifying root causes of problems, generating solutions to problems, establishing decision-making criteria, and using those criteria to select the best alternative solution to problems. Practice scenarios will be used to help participants learn how to apply the problem solving and decision making processes to their own work situations.

OBJECTIVES

By the end of the workshop, attendees will be able to:

  • Apply a four-step process to identify, analyze, and address workplace challenges.
  • Use a systematic approach to ensure the best possible decision is made.
  • Use tools and techniques to generate potential solutions to challenges.
  • Create action plans for implementation and follow up of decisions.
  • This class is open to all employees.

TRAINING HOURS: 6

Email Etiquette - WBT

With technology increasingly becoming the key source of communication, it is important to know the most efficient ways to communicate effectively, timely, and appropriately. In this course, you will learn about e-mail etiquette - the code of behavior used to create a proper e-mail - particularly as it pertains to e-mails in the workplace. Upon completion of this course, you will be able to apply guidelines for writing professional e-mails, respond appropriately to e-mails received, and format your e-mail using general business standards.

Emergency Preparedness - WBT

This course is designed to assist you in developing a plan of action so that you and your family are prepared to respond to a potential disaster. Upon completion of this course, you will be able to recognize various types of potential emergency events you could face in Louisiana, implement standard steps and take action in the event of various types of disasters, create a personal emergency plan to be used in the event of a disaster, and assemble a disaster supply kit.

Emotional Intelligence I - WBT

Emotional intelligence is the foundation for many traits needed in today’s workplace. Success depends, in part, on your personal qualities - such as initiative, creativity, empathy, and adaptability - and your ability to build relationships. This is especially true for people in leadership positions: leaders are judged by how well they handle themselves and their employees. This course will help you discover your personal and leadership strengths. It will also help you identify areas where you can develop as a leader and an individual. Upon completion of this course, you will be able to: explain emotional intelligence, evaluate your own level of emotional intelligence, apply strategies to improve self-awareness, use techniques to manage your own emotions, implement methods to increase your self-motivation.

Emotional Intelligence II - WBT

To lead in today’s world, one must possess Emotional Intelligence. Leaders are judged by how well they handle themselves and their employees. Focusing on the social competencies, this course will help you increase your social awareness, effectively manage your relationships, and improve the emotional intelligence of your team. The CPTP course, Emotional Intelligence 1: Personal Competence, focused on self-awareness, self-management, and self-motivation. This course builds on those practices and applies them to interpersonal situations. Upon completion of this course, you will be able to explain social competence and its role in the workplace, apply practices to increase your social awareness, use techniques to improve your relationship management, and implement strategies to improve collaboration and teamwork.

Emotional Intelligence III (1/2) Day

Emotional Intelligence III: Putting Emotional Intelligence to Work (1/2 Day)

This half-day instructor-led course is designed to allow participants to practice strategies that improve self-awareness and relationship management. Hands-on activities stress the identification, the analysis, and the importance of managing one’s emotions and recognizing their effect on interactions and workplace culture. This class is open to anyone seeking to learn how their own and others’ emotions impact their productivity, as well as how to respond constructively and objectively to others’ emotions.

Training Objectives:

  • Identify how emotions impact productivity.
  • Recognize situations that trigger your own strong emotions.
  • Recognize and respond to others’ strong emotions constructively and objectively.
  • Practice techniques to manage strong emotions effectively.

This course is open to anyone.

PREREQUISITES: Completion of these two web courses is required before enrolling in Emotional Intelligence III:

  • Emotional Intelligence I WBT
  • Emotional Intelligence II WBT

Training Hours: 3

Ethical Behavior in the Workplace (1 Day)

This 1-day course will help participants learn how to evaluate work situations to identify potential ethical problems and conflicts of interest. Participants will learn how to comply with rules and/or laws governing potential areas of conflict, promote awareness of ethical behavior in work groups, and anticipate the implications of words and actions within work group goals.

Learning Objectives:
-Evaluate work situations, identify potential ethical problems and/or conflicts of interest, and recommend appropriate behavior
-Develop a plan to comply with rules governing the most prevalent potential areas of conflict, including acceptance of gratuities, maintaining impartiality, and the disclosure of information
-Develop a plan to promote awareness of ethical behavior in the workgroup

Job Outcomes:
-Models and encourages high standards of honesty and integrity
-Promotes ethical practices in all organizational activities
-Applies department/office policies in a consistent manner
-Demonstrates consistency between words and actions
-Exercises power, authority, and influence appropriately to achieve department/office goals

This class is open to all employees.

TRAINING HOURS: 6

Ethical Leadership - WBT

This course covers the basics of ethical leadership and is designed to assist in determining possible unethical actions and recognize the differences between ethical and compliance questions. After completion of this course, you will be able to discuss the differences between ethics and compliance, summarize the sources of ethical behavior, recognize the supervisor’s responsibility to model ethical behavior, and describe possible ways to deal with unethical people.

Excel

Tutorials for this software are offered in LEO and can be found by using the name of the software as the search term.

Foundations of Coaching

This 2-day facilitated course gives supervisors the knowledge they need to:
- Apply different communication styles to meet the needs of employees
- Analyze performance gaps using competency rubrics
- Collaboratively (with employees) determine ways to help employees perform
- Track employee development

In addition to the knowledge basis, supervisors will receive hands-on practice in working with these tools to
- Operationalize development expectations
- Have coaching conversations with employees

PREREQUISITES:

Prior to enrolling in this course, students must complete CPTP SCS Competency Basics WBT and CPTP SCS Employee Lifecycle WBT.

Family Medical Leave Act - WBT

This course provides a basic overview of the Family Medical Leave Act (FMLA). The information provided in this course comes directly from the United States Department of Labor. After completing this course, you will be able to define FMLA, explain FMLA eligibility requirements, and summarize ways in which FMLA entitlement can be used.

FLSA - WBT

This course is an overview of the Fair Labor Standards Act designed to give the state employee a basic understanding of their rights and obligations under the law. After completion of this course, you will be able to explain the basics of the FLSA, explain overtime compensation as it applies to the FLSA, and contrast the differences between the nonexempt and exempt employee as it applies to the FLSA.

Grammar - WBT

This course examines different areas of grammar including: capitalization, compounding, parts of speech, sentence structure, subject and verb agreement, which vs. that, and who vs. whom.

Hazard Communication WBT

Whether you work in an office or in the field, you encounter potential safety hazards every day. Being mindful of your environment and understanding the safety protocols in place can help you avoid workplace accidents. This course will help you interpret safety data sheets and other hazard communication measures, such as Globally Harmonized System (GHS) labels, you may encounter. This course was designed specifically for DEQ, but the content is relevant for all employees. In addition to learning how to interpret a GHS label, you will be able to explain the pictograms used to identify chemical hazards and how to use a safety data sheet (SDS) properly. Downloadable resources for this course include a Guide to GHS Pictograms and a job aid on Safety Data Sheets.

Hiring and Retaining Top Talent - WBT

This course provides managers with tips for interviewing, on-boarding, and motivating employees.

How a Bill Becomes a Law - WBT

This course explains the various elements involved in the process by which a bill becomes a law.

HR Civil Service Department Overview - WBT

This course will identify the various divisions within State Civil Service and help learners understand the functions of each division. INTENDED AUDIENCE: All Human Resources Professionals.

HR Civil Service Essentials - WBT

This course provides information about the history of Civil Service, the Human Resources role within Civil Service, and the importance of political activity rules. INTENDED AUDIENCE: All Human Resources Professionals.

HR Common Myths - WBT

This course examines a number of harmful, common myths that exist in the state government workforce. The course deconstructs these myths; and offers specific techniques to correct behavior resulting from these false beliefs. INTENDED AUDIENCE: All Human Resources Professionals.

HR Documentation and Grievances - WBT

This course serves as a guide to documentation standards and procedures and a brief overview on grievances. INTENDED AUDIENCE: All Human Resources Professionals.

HR Interviewing and Onboarding - WBT

This course provides HR professionals with tips for interviewing, orienting, and on-boarding new employees. INTENDED AUDIENCE: All Human Resources Professionals.

HR Leave Management - WBT

This course provides Human Resource Professionals tools and techniques to manage leave for an agency's employees. INTENDED AUDIENCE: All Human Resource Professionals.

C.H.R.P. Module 1: Staffing Considerations (1 Day)

This 1-day module will include a discussion of the constitutionally defined purpose of merit hiring, the benefits of different selection procedures, and an in-depth discussion of Chapter 22 and 23 rules.

This class is open to employees working in Human Resources positions only.

TRAINING HOURS: 6.0

C.H.R.P. Module 2: Compensation/Pay Rules and Classification Issues (1 Day)

This 1-day module will include a review of the pay rules in Chapter 6 of the Civil Service rules and the classification issues in Chapter 5 of the rules.

This class is open to employees working in Human Resources positions only.

Training hours: 6.0

C.H.R.P. Module 3: Disciplinary Actions And Civil Service Appeals (1 Day)

This 1-day module will include information on how to take legal disciplinary actions, and an overview of the Civil Service rules regarding appeals and what an agency should know to win a Civil Service appeal.

TRAINING HOURS: 6.0

This class is open to employees working in Human Resources positions only.

C.H.R.P. Module 4: LASERS Agency Training/RRM Workshop (1 Day)

This 1-day workshop taught by staff from LASERS will include updates and details associated with everything from enrollment of a member in the retirement system to guiding an employee through the retirement process. The curriculum will include changes in current legislation; enrollment information; contribution reporting; purchasing service credit; refund of contributions; survivor benefits; various types of retirement disability; early retirement, regular retirement, deferred retirement option plan (DROP) and initial benefit option IBO); eligibility requirements; and rehired retirees. It is recommended by LASERS that this workshop be attended annually.

This class is open to employees working in Human Resources and Payroll positions only.

TRAINING HOURS: 6.0

HR Capstone Workshop (1 Day)

This 1-day instructor-led course is a part of the CPTP SCS Foundations for HR Professionals curriculum. It provides opportunities for HR Professionals to apply the theoretical knowledge gained in the online courses in realistic and practical activities and simulations. It is intended for HR professionals seeking to improve upon the knowledge and skills needed to be successful in a civil service environment.

PREREQUISITES:
To register, learners must complete the following online courses:
* CPTP HR: SCS Department Overview-WBT
* CPTP HR: CS Essentials - WBT
* CPTP HR: Common Myths - WBT
* CPTP HR: Documentation & Grievances-WBT
* CPTP HR: Interviewing & Onboarding-WBT
* CPTP HR: Leave Management

TRAINING HOURS: 6

Individual Differences and Diversity in the Workplace (1 Day)

This 1-day course will examine the ways we handle the individual differences among people in the workplace. Participants will learn how and why we have different perceptions about people and how those perceptions can affect teamwork and productivity in positive and negative ways. Participants will practice dealing with different dimensions of diversity in structured exercises and learn how to create a climate in which all employees’ contributions are recognized and appreciated.

Learning Objectives:
- Apply approaches to foster an environment in which people from diverse backgrounds work cooperatively and effectively in achieving organizational goals
- Create a workgroup that values and understands diversity
- Develop methods, behaviors, and attitudes helpful in managing a diverse workforce

Job Outcomes:
- Recognizes the value of individual differences at all levels of the organization
- Creates a climate in which everyone is respected and recognized for their contributions
- Provides employment and development opportunities to support a diverse group of employees

This class is open to all employees.

TRAINING HOURS: 6

Inspirational Leadership - WBT

This course will help you to identify those characteristics and principles that will allow you to become an inspirational leader. Upon completion, you will be able to define inspirational leadership, identify the four characteristics of an inspirational leader, identify the eight parts of the inspirational leadership model, and apply strategies to inspire your employees.

Interaction with Inmates - WBT

This course defines the responsibilities and procedures of employees in regards to employee interaction with prison inmates. Upon completion of this course, you should understand the utilization of prison inmates, be aware of your responsibility as an employee, and be able to recognize prohibited inmate behavior.

Introduction to Project Management - WBT

This course provides an introductory overview to project management. It includes an overview of the project management process and the role of a project manager in the project management process. This course is the first in a series of five project management courses.

Investigations - WBT

This course provides you with an overview of conducting investigations. This course includes printable resources that you may find useful. If you are investigating an official claim or incident, your agency policy should be followed carefully. This course is meant as a guide only. Upon completion of this course, you will be able to recognize pros and cons of workplace investigations, avoid common mistakes in workplace investigations, identify common types of workplace investigations, and implement key steps to successfully conduct workplace investigations.

Leave Management - WBT

This course outlines the supervisor’s rights and responsibilities in managing employee leave. The course covers various types of leave, outlining requirements and obligations for each.

Lotus

Tutorials for this software are offered in LEO and can be found by using the name of the software as the search term.

Managing and Improving Work Processes (1 Day)

COURSE DESCRIPTION

This class examines how work processes impact work effectiveness. Participants will learn to assess and analyze work processes to determine areas for improvement, as well as how to apply a process improvement strategy to increase efficiency and effectiveness of current workplace processes. Skills learned in this class will be applicable to the management of any work process.

OBJECTIVES

  • Determine the proper management tool for a work process
  • Analyze work processes using specific tools and techniques
  • Apply strategies to improve work processes
  • This course is open to all employees

TRAINING HOURS: 6

Managing Work Time Effectively (1/2 Day)

This ½-day class examines the habits we have in managing our time, and how the concepts of importance and urgency affect our productivity. Participants will identify the activities that determine their use of time and will learn and practice an effective method for planning and prioritizing tasks.

Learning Outcomes:
- Apply proactive strategies to remove the barriers to effective and efficient time management.
- Plan and prioritize work activities while taking into account short and long-term objectives.

This class is open to all employees.

TRAINING HOURS: 3

Multigenerational Team (1/2 Day)

This course is an opportunity to discover key points of difference between the generations in your workplace and to create tools and techniques that will help address these challenges.

Learning Objectives

By the end of the workshop, attendees will be able to:
- Address specific challenges of dealing with a multigenerational workplace
- Implement team expectations that create structure and a standard of operations
- Create communication methods that address multiple generations

This course is open to all employees.

Course Hours: 3

Myths That Affect Good Supervision - WBT

This course examines a number of harmful, common myths that exist in the state government workforce. The course deconstructs these myths, and offers specific management techniques to correct behavior resulting from these false beliefs.

Organizational Dynamics - WBT

This course illustrates how organizational dynamics are influenced by individuals and their use (or misuse) of workplace power and politics, as well as the existing organizational culture. When you complete this course, you will be able to: identify the types of power that exist within the workplace, discuss the effects of workplace politics, recognize the symptoms of dysfunction in the workplace, apply solutions to improve organizational health, explain organizational culture and its effects, and apply strategies for cultivating a positive organizational culture.

Outlook

Tutorials for this software are offered in LEO and can be found by using the name of the software as the search term.

Performance Management for Executives - WBT

This course provides information regarding the state's classified workforce, the Performance Evaluation System (PES), and taking hiring and correction actions in accordance with Civil Service rules. It is intended to satisfy requirements mandated for appointing authorities under Legislative Act 377. Required Audience: Agency Appointing Authorities.

Planning and Accountability (2 Days)

This 2-day class is designed to facilitate the performance measures phase of the strategic planning process. The course will provide an introduction to the role of performance management, an overview of the strategic planning process, and tools to develop methods to measure results.

Learning Objectives:
- Explain the roles and functions of performance management
- Link performance measurement to the strategic planning process
- Formulate and document performance measures to meet agency objectives
- Use performance measures to gauge performance
- Develop a plan for tracking and updating performance measures

Job Outcomes:
- Applies a long-term perspective when developing strategic plans
- Develops performance measures that fit with the department/office long-term vision
- Adjusts strategic plans in response to changes inside and outside the department

This class open to managers/supervisors and employees involved in their agency’s strategic planning process.  Note: This course is scheduled only as a special.

TRAINING HOURS: 12

PES
PES Basics - WBT

This course provides all state employees, including employees, supervisors, and second level reviewers, with information about the importance of a performance evaluation system and the history of performance evaluations within the state of Louisiana.

PES Planning Process - WBT

This course covers the complete planning process utilized by the Performance Evaluation System (PES). It consists of three separate but equally accessible earning paths for supervisors, employees, and 2nd Level Evaluators.

PES Evaluation Process - WBT

This course covers the complete evaluation process utilized by the Performance Evaluation System (PES). It consists of three separate but equally accessible learning paths for supervisors, employees, and 2nd Level Evaluators.

PES Forms - WBT

This course provides PES forms users with directions for completing each step of the PES form. Also included is a comprehensive demonstration of the Bank of Expectations web-based application. This course is intended as a support tool for state supervisors using the State Civil Service provided form to complete the PES process. It is not a part of the State Civil Service Commission mandated training requirement for PES training.

PowerPoint

Tutorials for this software are offered in LEO and can be found by using the name of the software as the search term.

Phone Etiquette - WBT

This course will help you polish your phone etiquette skills so you can more easily manage the important responsibilities you have as a representative of your agency. Upon completion of this course, you will be able to explain how vocal characteristics and language affect communication; use active listening techniques when communicating with callers; and apply phone etiquette strategies to improve the quality and effectiveness of your interactions.

Presentation Skills (1 Day)

This 1-day interactive training allows participants to improve their presentations by guiding them through the steps to plan, write, and deliver high impact programs that fulfill their objectives while keeping attendees engaged. Participants will also assess various presentation tools and techniques to determine when to use these to improve audience understanding and retention of information.

The program is open to managers, trainers, and other employees who make formal presentations as part of their current job responsibilities.

By the end of this session, participants will be able to:
*Design presentations that inform, persuade, and engage an audience.
*Use presentation tools and techniques to improve audience understanding and retention of information.

The course is open to managers, trainers, & other employees who make formal presentations.

TRAINING HOURS: 6

Preventing Sexual Harassment - WBT

This course is designed to raise awareness regarding the prevention of sexual harassment. The course contains interviews with individuals who are considered field experts on the topic and prevention of sexual harassment. This course offers general knowledge of what could be considered sexual harassment along with practical steps that can be taken to prevent sexual harassment from happening in the workplace. This course also offers printable resources that can be used to assist with increasing awareness and/or responding to potentially sexually harassing situations. This course meets the 1 hour training requirement as outlined ACT 270 of the 2018 regular session.

Preventing Sexual Harassment for Supervisors - WBT

This course is designed to raise the awareness of supervisors regarding the prevention of sexual harassment. The course includes a self-assessment to help supervisors identify potential areas for improvement. The course also presents practical strategies supervisors can use to prevent sexual harassment in our workplace. This course meets the requirements for supervisors to receive training on preventing sexual harassment as required by ACT 270 of the 2018 regular session.

Preparing to Train - WBT

Preparing to facilitate a class is like preparing to run in a race. You don’t wait until the night before to start learning the material. Trainers will tell you – the more prepared you are, the better the class is. This course is designed to help new trainers prepare mentally, emotionally, and physically to facilitate a class. In several brief videos, the trainers at CPTP offer their perspectives, advice, and practical tips to help learners create their own action plan and training routine. A downloadable trainer’s checklist is available under Resources in the course. For the course assessment, a series of reflective activities are used throughout the course.

Preventing Workplace Violence for the Supervisor - WBT

The purpose of this course is to provide the supervisor state employee with basic guidelines on identifying, reporting and dealing with possible violent incidents within the workplace. The learning outcomes for this course are after completion of this course, you will be able to identify warning signs of workplace violence, apply counseling strategies to diffuse potentially violent situations, and determine the safest course of action during an incident of workplace violence.

Preventing Workplace Violence for Non-Supervisors - WBT

The purpose of this course is to provide the non-supervisor state employee with basic guidelines on identifying, reporting and dealing with possible violent incidents within the workplace. The learning outcomes for this course are after completion of this course, you will be able to identify warning signs of workplace violence, explain how to properly report warning signs, determine the safest course of action during an incident of workplace violence.

Prioritizing Tasks with Agency Mission and Values - WBT

Using established time management strategies, this course offers general guidelines and practical techniques for prioritizing tasks using the mission and vision of an agency. Apply time management strategies to determine and address important/urgent tasks. Determine and prioritize mission critical tasks. Discuss the role of Strategic Alignment. Prioritize your own schedule in accordance with agency mission and goals.

Professional Writing Skills (1 Day)

(Formerly WRITING FOR MANAGERS)

This 1-day class is designed to give participants practice in working with basic business writing concepts. Participants will learn to write in a clear, concise style. Through lecture, examples, and practice exercises, participants will gain confidence in their ability to plan and to structure various forms of professional writing. Participants will learn how to identify and to correct their own grammar and usage problems. Strategies to revise and to proofread work will also be presented. Significant class time is provided for writing practice.

Learning Outcomes:
- Write clear, concise, and action-oriented communication
- Adjust language, style, and level of written communication to fit the purpose and audience
- Maintain a professional and confident tone in your written communication
- Use resources to help you identify and correct grammar and usage problems

This course is open to all employees.

TRAINING HOURS: 6

Professionalism in the Workplace (1 Day)

This one-day course is designed to provide participants with information to enhance their professional behavior, demeanor, and decorum in the workplace. The majority of the course will cover topics that are universal to all levels of employees. Those topics include: professional dress, professional etiquette, professional communication, and professional behavior. The final portion of the day will cover topics that are specific to supervisors, such as: properly addressing employees, maintaining confidentiality, conducting proper counseling sessions, and setting a good example.

Learning Outcomes
- Participants will know the perceptions that are conveyed by attire
- Participants will know the impact of professional etiquette
- Participants will know the elements involved in communicating as a professional
- Participants will be able to develop strategies to improve professional behavior
- Participants will be able to develop protocols to properly address employees
- Participants will recognize the importance of maintaining confidentiality
- Participants will be aware of the proper protocols for employee counseling sessions
- Participants will recognize the value of setting a good example

This course is open to all employees.

TRAINING HOURS: 6

Professionalism in the Workplace - WBT

This course is the e-learning companion to the instructor-led “Professionalism in the Workplace” course. It covers the basics of becoming a better professional within the scope of your agency and position. The learning outcomes for this course are to: define professionalism, demonstrate the elements of professional appearance, maintain a level of professionalism in your communications, and apply strategies to improve professional behavior.

Prohibited Political Activities - WBT

This course features the video, Prohibited Political Activities, which highlights the political activities that classified state employees are prohibited from doing as well as those in which they may partake.

Project Management: Monitoring Closeout - WBT

This course is the last of the five courses in the Project Management series. Understand the basics of project control, Recognize the importance of status meetings and how to run them effectively, Identify the types of delays and ways to minimize their effects, Understand the closeout process.

Project Management Planning - WBT

This course provides the learner with specific information on the planning function of the project management process. It outlines the milestones required for proper planning in project management. This course is part three of a five course series on project management.

Project Management Scheduling - WBT

This course provides learners with information on scheduling tools used to track and predict project timelines. It is a part of the CPTP Project Management online course series and is intended for learners who manage projects as a part of their job roles.

Project Manager’s Role - WBT

This course provides the learner with specific information on the role of a project manager's role within the project management process. It outlines expectations and duties of the project manager. This course is part two of a five course series on project management.

Providing Quality Service (1 Day)

This 1-day class provides a foundation that will help participants address the basic service needs of their customers, as well as providing a useful framework for customer relationship management. Participants will learn how to assess individual situations to identify potential opportunities for providing outstanding customer service. Additionally, participants will learn strategies for dealing with difficult and challenging customers.

While not required pre-requisites to Providing Quality Service, the web-based courses Customer Service Overview WBT and Customer Service 2: Customer Relationship Management WBT provide an excellent background to this course.

Upon completion of this course, you will be able to:
-Identify the various ways in which customer service can be used
-Apply strategies to satisfy and keep customers
-Analyze and respond to difficult customers

This course is open to all employees.

TRAINING HOURS: 6

Punctuation - WBT

This course covers most punctuation marks and the correct usage of each. Intended Audience: All state employees.

SCS Entry Guidelines/Reporting (1 Day)

This course is designed to serve as an introduction to the SCS Entry Guidelines and to provide guidance on how to audit agency data for SCS Rule compliance using LaGov HCM reporting techniques.

Staffing-LA Careers New User Training

This all day class is designed to provide human resources employees with basic information needed to work in the LA Careers Online Application System. Topics include the following: recruitment life cycle, creating a requisition, creating an exam plan, creating a job posting, processing applications, referring candidates, hiring candidates. Participants will work online in the system throughout the training.

Registration for the class is done through LEO. To book the class go to your training pages and use the search term LA Careers. This will bring you to the course page that lists the upcoming dates for the course.

Contact Julie Miller at Julie.Miller4@la.gov in the Talent Development Division if you have any questions.

Situational Leadership 1 - WBT

This course will help you examine your beliefs about employees and how these beliefs affect your leadership style. It will also help you expand your options as a supervisor by giving you additional tools you can use in different situations. After you complete this course, you will be able to identify your leadership style, discuss Theory X and Theory Y theories of leadership, apply leadership strategies appropriate to the situation at hand, and avoid common leadership pitfalls.

Situational Leadership 2 - WBT

This course builds on the basic theories presented in the Situational Leadership 1 course, by offering you additional leadership strategies and examples of practical application you can use to enhance your team’s performance.

Situational Leadership 3 (1/2 Day)

LEARNING OUTCOMES:

- Explain Situational Leadership
- Determine your employees' readiness level
- Apply leadership strategies appropriate for the situation at hand
- Identify strategies to develop self-reliant employees
- Explain strategies to improve collaboration amongst team members

COURSE DESCRIPTION:

Situational Leadership 3 is a half-day instructor-led course designed to allow participants the opportunity to practice different leadership strategies. Individuals will use a management tool designed to identify their employees' readiness levels and determine the appropriate leadership style.

This course is open to anyone seeking to create a motivating and engaging workplace by effectively communicating performance standards through consistent feedback.

PREREQUISITES:

Prior to enrolling in this course, students must complete CPTP Situational Leadership I WBT and CPTP Sit Leader II WBT.

Strategic Alignment - WBT

Strategic alignment uses an agency's mission, vision, and values statements as a guide in the decision-making process. This course is designed to help leaders align tasks with these agency standards to increase employee engagement and to achieve agency goals.

Strategic Delegation - (1/2 Day)

This course helps supervisors use delegation to accomplish tasks, develop employees, and improve their department's efficiency and workflow. This allows a supervisor to focus on the tasks that are priority to the mission of the department.

Course Objectives

By the conclusion of this session, learners will be able to:
- Apply the 6 Steps of Delegation to increase efficiency and develop employees.
- Use tools and techniques to monitor and coach employees on delegated tasks.

This class is open to all supervisors and managers.

Course Hours: 3

Strategic Planning - WBT

This course is intended to help supervisors and employees understand the strategic planning process. It is not designed for upper-level managers involved in strategic planning. Managers who are involved in the strategic planning process should take the CPTP instructor-led course: Planning and Accountability. After you complete this course, you will be able to define strategic planning; explain the purpose and scope of strategic planning; identify the components of a basic strategic plan; and discuss your role in strategic planning.

Strategic Thinking - WBT

This course will give you techniques to help you to become a strategic thinker. It will also help you use strategic thinking on the job, especially in relation to teams or supervisory duties. Upon completion, you will be able to explain strategic thinking and its benefits, identify the traits of strategic thinkers, overcome barriers to strategic thinking, and apply strategic thinking techniques in the workplace.

Stress Management - WBT

This course examines signs, causes, and coping mechanisms for stress in the workplace.

Supervisor's Toolbox: Managing and Improving Work Processes - WBT

This course is designed to give supervisors a variety of tools to manage, analyze, and improve work processes. Seven different tools are covered, including Process Mapping, Role and Responsibility Analysis, and the 5S method. Downloadable templates and other resources are available for each tool to help supervisors apply these methods. This course uses adaptive testing – the test changes with each answer given – within a realistic scenario.

SWOT - WBT

SWOT Analysis is a simple tool to help you chart your strengths, weaknesses, opportunities, and threats within an environment. It can be used at any level - unit, department, and agency – as part of strategic planning, goal setting, or process improvement. Although designed for supervisors, this course would be an excellent starting place for anyone wanting to develop a plan for personal or career development. This course includes a downloadable SWOT template and other resources to help individual apply this strategy in a variety of situations. For the final assessment of this course, learners will create a personal SWOT and develop the beginning of a personal development plan.

Time Management - WBT

The key to high productivity lies in setting priorities and managing time. Time management skills provide individuals with the ability to identify important tasks, plan time strategically, and manage emergencies effectively. In this course, learners will understand the importance of effective time management, learn strategies to effectively manage time, and develop good time management habits.

Understanding and Managing Anger - WBT

This course discusses anger and how to effectively manage it when it occurs. This course will: explain anger and its effects, express anger appropriately, recognize the causes of anger in the workplace, demonstrate the ability to manage anger and use it effectively, and strategically deal with angry coworkers.

Understanding Organizational Dynamics - WBT

Organizational Dynamics is how people in a group work together to accomplish a task. This course illustrates how dynamics are influenced by individuals and their use (or misuse) of workplace power and politics, as well as the existing organizational culture.

Using PICK Charts to Prioritize - WBT

Want to improve your department but don’t know where to start? Trying to solve a problem that has many solutions? Overwhelmed by options? Try using a PICK chart to make the decision easier. A PICK Chart is a visual organization tool that will help you prioritize multiple tasks, action items, possible solutions, etc., based on impact and difficulty.

Validating Employee Performance - WBT

This course provides managers with tips on how to objectively document workplace performance for their employees. It also discusses the appeals process and how a manager can best prepare himself/herself for this process.

2015 Supervisory Core Group Capstone Workshop (1 Day)

MANUAL REQUIRED. See below.

This course is the culmination of the 2015 Core Supervisory program. It is required to complete the 2015 Supervisory Core Program.

Learning objectives for this course include:
* Define critical job behaviors
* Create structured interviewing scripts
* Determine onboarding activities
* Practice motivational discussions
* Conduct counseling sessions
* Document disciplinary and performance issues

The Core Capstone Workshop requires participants to actively engage with each other in cooperative learning experiences. The course content includes discussions, simulations, and group activities. The Core Capstone Workshop assumes participants have not only taken course prerequisites, but are familiar with the material. For those participants who wish to review key content prior to the course, review materials can be downloaded by clicking the “Click here to print review materials” link in the Links to More Information section of the course information in LEO or from the Manuals tile on the Talent Development website. Participants also can repeat courses to review. CPTP recommends participants retake the web-based courses if there is a gap of more than 6 months between completing the prerequisite courses and the Core Capstone Workshop.

You are required to bring the course manual to class. You have the option of printing a manual, which can be found in the Links to More Information section of the course information in LEO or in the Manuals tile on the Talent Development website, OR using the on-line fillable manual from your computer, tablet, or smart phone during class.

NOTE: 2015 Supervisory Core, 2015 Supervisory Group 1, and 2015 Supervisory Group 2 Programs each have a capstone workshop. The capstone workshops are required to complete each program.

TRAINING HOURS: 6

2015 Supervisory Group 1 Capstone Workshop (1 Day)

MANUAL REQUIRED. See below.

This course is a culmination of the Supervisory Group 1 2015 Program. It is required to complete the 2015 Supervisory Group 1 Program.

Learning objectives for this course include:
> Examining ways to build trust
> Managing and improving work processes
> Communicating top-down messages
> Examining change management
> Ways to provide inspirational leadership
> Examining aspects of situational leadership
> Looking at various elements of emotional intelligence

The Capstone Workshop requires participants to actively engage with each other in cooperative learning experiences. The course content includes discussions, simulations, and group activities. The Capstone Workshop assumes participants have not only taken course prerequisites, but are familiar with the material. Participants are welcome to review the prerequisite course information by revisiting the courses as often as they would like to before attending this class. CPTP recommends participants retake the web-based courses if there is a gap of more than 6 months between completing the prerequisite courses and the Capstone Workshop.

You are required to bring the course manual to class. You have the option of printing a manual, which can be found in the Links to More Information section of the course information in LEO or in the Manuals tile on the CPTP website, OR using the on-line fillable manual from your computer, tablet, or smart phone during class.

NOTE: 2015 Supervisory Core, 2015 Supervisory Group 1, and 2015 Supervisory Group 2 Programs each have a capstone workshop. The capstone workshops are required to complete each program.

TRAINING HOURS: 6

2015 Supervisory Group 2 Capstone Workshop (1 Day)

MANUAL REQUIRED. See below.

This course is a culmination of the 2015 Supervisory Group 2 Program. It is required to complete the 2015 Supervisory Group 2 Program.

Learning outcomes for this course include:
> Learning how to think in a strategic manner
> Prioritizing tasks with agency mission and vision
> Applying situational leadership theories
> How to develop a motivated workgroup
> Demonstrating ethical leadership
> Using emotional intelligence in the workplace
> Finding a work-life balance

The Capstone Workshop requires participants to actively engage with each other in cooperative learning experiences. The course content includes discussions, simulations, and group activities. The 2015 Supervisory Group 2 Capstone Workshop assumes participants not only have taken course prerequisites but also are familiar with the material. Participants are welcome to revisit and review the prerequisite courses as often as they would like to before attending this class. CPTP recommends participants retake the web-based courses if there is a gap of more than six months between completing the prerequisite courses and the Capstone Workshop.

You are required to bring the course manual to class. You have the option of printing a manual, which can be found in the Links to More Information section of the course information in LEO or in the Manuals tile on the CPTP website, OR using the on-line fillable manual from your computer, tablet, or smart phone during class.

NOTE: 2015 Supervisory Core, 2015 Supervisory Group 1, and 2015 Supervisory Group 2 Programs each have a capstone workshop. The capstone workshops are required to complete each program.

TRAINING HOURS: 6

Word

Tutorials for this software are offered in LEO and can be found by using the name of the software as the search term.

Workforce Planning (1 Day)

This 1-day course reviews the workforce planning process. Participants will learn what workforce planning is and will work through exercises in which they will create a workforce plan.

Participants will learn how to:
- Create a demand and supply profile
- Perform a gap analysis
- Create, implement, monitor, and revise a workforce plan

This class is open to employees involved in creating their agency's workforce plan.

TRAINING HOURS: 6

Work-life Balance: Balancing Your Life - WBT

This course discusses work-life balance. Upon completion of this course you will be able to define work-life balance, analyze your current state of balance, apply strategies to balance your life, and utilize techniques to maintain your balance.

Working with SMEs - WBT

Establishing roles, navigating authority parameters, and negotiating personality differences are only a few of the challenges instructional designers face when working with Subject-Matter Experts. This course will help you cultivate a productive relationship with even the most challenging SME, which will ultimately make your job easier and help you create the best training possible.

Working through Challenging Times - WBT

This course will provide you with tools and techniques, which you can customize to meet your needs, to help you work through a specific challenge in your life.