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Access - WBT
Access 2007 Access vs. Excel - WBT

Choose the right program # Microsoft Office Access 2007 or Microsoft Office Excel 2007. Know whether to use a relational or flat data structure.

Access 2007 Bid Relationships - WBT

Create one-to-many relationships between database tables. Set referential integrity for each relationship and prevent accidental data removal. Set cascading updates and deletes, a move that walks any changes through your data. Turn indexing on or off for primary and foreign key fields, a move that helps speed your database and create a type of relationship called a one-to-one relationship.

Access 2007 Create Forms - WBT

Find the best database template for what you are trying to do. Use a database template to create a new Access database quickly and easily.

Access 2007 Create Queries - WBT

Use the Query Designer to create a select query that returns data from a single table. Create a select query that asks you to enter parameters, then returns results that match those parameters. Use a formula in a query to calculate a sum. Use the Query Wizard to create a select query that returns data from two tables. Use a text expression to concatenate fields.

Access 2007 Create Reports - WBT

Create tabular reports. Group the data in a report. Create stacked reports. Use Layout view and Design view to change a report.

Access 2007 Create Tables - WBT

Create a table in Datasheet view. Set data types for the fields in the table. Create a table by using a table template. Create a table in Design view, and set the primary key for the table. Create a lookup field # a field that provides a list of choices. Use Design view to change the values in an existing lookup field.

Access 2007 Datasheets Part I - WBT

Create a new, blank database with a new table. Enter data in the new table. Set or change field (column) names. Set and change data types, settings that help you enter the correct type of data in each column.

Access 2007 Datasheets Part II - WBT

Show the Totals row in a datasheet Sum, count, and average the data in a columns. Sort and filter the data in one or more columns. Use Search to find data in a table.

Access 2007 Datasheets Part III - WBT

Organize your data by moving, hiding, and resizing the columns in a datasheet. Make your data easier to read by formatting it # changing the gridline style and background color, changing the format of the text, and resizing the rows in a datasheet.

Access 2007 Design Tables - WBT

Plan the table structure of a new database. Plan the fields # the individual columns in each table. Plan the primary key fields that enable the relationships among your tables.

Access 2007 Get to Know 2007 - WBT

Explain the benefits of Access 2007 compared to workbooks or lists. Find and download an Access 2007 database template. Identify the main parts of a database.

Access 2007 Import Excel - WBT

Prepare your data in Excel so that it imports successfully. Import data from an Excel worksheet into a new table in Access. Check your imported data for accuracy.

Access 2007 Navigation Pane - WBT

Open and close the Navigation Pane, and open objects for use. Sort the tables, forms and other database objects in the Navigation Pane. Change viewing options. Use the categories and groups that organize the objects in the Navigation Pane. Hide objects and groups. Create custom categories and groups. Use Search to find objects in a large database.

Access 2007 Queries I - WBT

Design a select query. Run select queries. Open a select query in Design view.

Access 2007 Queries II - WBT

Create a select query by using the Query Wizard. Create a select query by using Design view. Add criteria to a select query and filter your results. Sort your results.

Access 2007 Queries III - WBT

Retrieve highest or lowest values, such as the 10 associates with the highest sales last quarter. Create expressions that compare values. Create a parameter query that asks for starting and ending values before it runs. Make a parameter query more flexible by using wildcard characters.

Access 2007 Queries IV - WBT

Create a totals query. Use expressions to create calculated fields. Use parentheses to control operator precedence. Include or exclude null values from a record set.

Access 2007 Queries V - WBT

Use complex criteria in queries. Work with the And, Or, and In operators.

Access 2007 Queries VI - WBT

Use the asterisk wildcard. Find characters in specific positions in your data. Find ranges of characters in your data. Find wildcard characters contained in your data.

Access 2007 Queries VII - WBT

Build queries that retrieve data from more than one source # tables or queries. Change join types. Use an outer join to find additional data. Add and remove joins.

Access 2007 Queries VIII - WBT

Create queries that work around ambiguous outer joins. Build queries that use two or more queries as data sources.

Access 2007 Up to Speed with 2007 - WBT

Download a database from the new Getting Started page. Create database objects by using the new Ribbon. Save and share your data in appropriate formats.

Adobe - WBT
Adobe PS Adjust Colors - WBT

This course shows how to adjust the colors in a layered composition using the Color Balance, Hue/Saturation, and Brightness/Contrast adjustment layers. Also, how to resize the layers panel.

Adobe PS Brightness Contrast - WBT

This course shows how to correct the brightness and contrast of an image using editable adjustment layers. The video demonstrates how to resize image thumbnails and adjust vibrance and saturation.

Adobe PS Crop an Image - WBT

This course shows how to crop and rotate images using the Crop tool. The video also reviews the angle of rotation with the Rotate View tool.

Adobe PS Developing Raw Photographs - WBT

This course shows how to develop raw photographs using Adobe Camera Raw. The video will navigate through the raw panels, adjust the Temperature and Tint sliders, and use the White Balance tool.

Adobe Photoshop Getting Photos - WBT

This course shows how to use the Photo Downloader Utility included with Photoshop. The video also demonstrates how to retrieve images from a digital camera, organize photos on a hard drive, and name images.

Adobe PS Resize an Image - WBT

This course shows how to resize an image using the Size command, print an image at a certain size, change the pixels inside the image, email images, and post them on the web.

Adobe PS Retouch Blemishes - WBT

This course shows how to retouch blemishes using the Healing Brush and the Patch Tool. The video displays how to set a source point, clone areas, and paint over scars, pimples, and age spots.

Adobe PS Select Portions of Images - WBT

This course shows how to select one portion of an image. The video displays how to use the Magic Wand, Brush, and Move tools to perform independent edits.

Adobe PS Sharpen Details - WBT

This course shows how to sharpen the detail inside an image, use the Smart Sharpen filter to exaggerate the difference between light and dark pixels, and create a sharp edge.

Adobe PS Working with Layers - WBT

This course shows how to work with layers in Photoshop. The video uses the Color Range command and inverts images. The learner is also shown how to jump an image to an independent layer.

Adapting to Change - WBT

Change is seldom easy. Unfortunately, though, the only thing that is constant is change. Change happens in every aspect of our lives and we often have little to no control over what happens. We do, however, have a choice as to how we deal with change. This course will give you strategies to help you deal with, accept, and ultimately, thrive during the change process. Upon completion of this course, you will be able to: discuss the drivers and types of organizational change, describe the stages of change, recognize how change affects individuals, and apply strategies to thrive personally during the change process.

Apply Critical Thinking Skills - WBT

This course covers the basic application of critical thinking skills in problem solving and decision making. It is the second in the Critical thinking series, and builds on the previous course, "Critical Thinking: An Overview."

Business Writing - WBT

This course provides users with information on how to form and deliver effective business writing communications. It is intended for all state employees.

Change Management – WBT

Change is difficult, especially in organizations. Any type of change upsets the established "norm" and creates an adjustment period for those involved. Organizations cannot change unless people change. As a leader, if you want to facilitate change in your area, having a vision for change is not enough. You need to understand people. This course will give you strategies to help you implement, manage, and sustain change within your area. After completing this course, you will be able to explain the basic principles of change management, determine strategies for implementing change initiatives, apply change management strategies to sustain change initiatives, and utilize the principles of change management to facilitate change initiatives.

Civil Service Essentials for Supervisors - WBT

This course provides users with information about the history of Civil Service, the supervisory role within Civil Service, and the importance of political activity rules.

Common Myths That Affect Good Supervision - WBT

This course examines a number of harmful, common myths that exist in the state government workforce. The course deconstructs these myths, and offers specific management techniques to correct behavior resulting from these false beliefs.

Communicating within the Chain of Command - WBT

This course discusses strategies for effective communication within the chain of command. After you complete this course, you will be able to: Explain the advantages and disadvantages of Vertical Communication, Apply strategies for effectively communicating information to subordinates, Apply strategies for effectively receiving information from supervisors, Customize information for specific audiences by adapting your communication style.

Communicating Top Down Messages - WBT

This course discusses strategies for effectively communicating within the chain of command. Specifically designed for leaders and supervisors, this course teaches strategies for delivering top down communication.

Conducting Effective Meetings - WBT

Meetings are an important part of a successful work environment. Without meetings, everyone would not be able to have the same common goal or work out important issues. Meetings, if not handled correctly, can quickly bring a group to chaos or be a complete waste of time. However, when conducted the proper way, meetings can be the key component in effectively communicating with your group and can motivate them to perform better. You will learn how to prepare and conduct a meeting, apply leadership skills to organize and run a meeting, and use strategies to control difficult participants and keep a meeting on task.

Conflict Management - WBT

This course covers the basics of conflict management for the individual. During this course you will learn how to: recognize conflict situations, recognize the causes of conflict, identify both healthy and unhealthy responses to conflicts, understand the various conflict management styles, and know the steps in the conflict management process.

Consider and Prioritize Alternatives - WBT

This course is the third and final course in the Critical Thinking Series. Here you will learn how to best generate, evaluate, prioritize, and choose between alternative solutions and answers. During this course you will learn how to generate alternatives decisions or solutions, evaluate alternatives decisions or solutions, prioritize alternatives decisions or solutions, and choose the best alternative decisions or solutions.

Critical Thinking - WBT

Critical Thinking is the first course of the Critical Thinking series. In this course, we will define critical thinking, identify the steps and characteristics of the critical thinking pro, implement critical thinking techniques, and identify obstacles to critical thinking.

Customer Service Interacting with Customers - WBT

This online course explains the five factors of successful customer interactions. This online course explains the five factors of successful customer interactions.

Customer Service Overview - WBT

This online course provides an overview of customer service, providing specific techniques on preparing your agency, understanding your customers, and helping your customers.

Dealing with Difficult People - WBT

This online course examines the facets of dealing with difficult people including motivators, behaviors, and tips.

Delegating Effectively - WBT

This course provides tips and techniques designed to help you improve your ability to delegate. After the completion of this course you will be able to recognize the benefits of delegation, identify tasks appropriate for delegating, understand how to assign, communicate, and monitor a delegated task to ensure success, recognize and avoid micromanaging and taking back work, and identify and assign the levels of delegation to appropriate tasks.

Diversity Awareness - WBT

This course provides an overview and awareness of the benefits of diversity for all state employees.

Excel - WBT
Excel 2010 Basic Chart - WBT

After completing this course you will be able to: create a chart, makes changes to a chart after you create it, understand basic chart terminology.

Excel 2010 Conditional Formatting - WBT

After completing this course you will be able to: make data stand out by applying conditional formatting to cells, decide which type of conditional formatting to apply, clear conditional formatting from cells, make your own conditional formatting rules.

Excel 2010 Create Formulas - WBT

Use Excel to add, divide, multiply, or subtract. Learn how to write formulas and use math operators so that Excel calculates them the right way. Write formulas that can automatically update results when values change, or when you copy a formula to another location. Know the different types of cell references and when to use them when you copy formulas: relative, absolute, and mixed. Create formulas with functions to add numbers, calculate monthly payments, and capitalize proper names.

Excel 2010 Create Macros - WBT

Create a macro by using the Macro Recorder. Run the macro that you recorded. Make some minor changes to the macro by using the Visual Basic Editor in Excel. Save the macro to your personal macro workbook and assign a button to it.

Excel 2010 Create Spreadsheet - WBT

Create a new spreadsheet. Add, subtract, multiply, and divide in a spreadsheet. Enter and format column titles. Let Excel fill in some information for you. Add or delete columns, rows, and spreadsheets. Keep column titles in sight as you scroll down a spreadsheet. Select some printing options.

Excel 2010 If Function - WBT

Use the IF function. Use more than one IF function in a formula.

Excel 2010 Manage Information - WBT

Create tables. Change table format. Sort and filter table data. Use formulas with tables.

Excel 2010 Plan Payments and Savings - WBT

Figure out the monthly payments to pay off a credit card debt. Figure out monthly mortgage payments. Find out how much to save each month for a dream vacation. Find out long it will take to pay off a personal loan. Figure out a down payment. See how much your savings will add up to over time.

Excel 2010 Sparkline Data Trends - WBT

Add sparklines to spreadsheet cells. Determine which kind of sparkline to use. Change sparkline styles. Clear sparklines from spreadsheet cells.

Excel 2010 V Lookup Function - WBT

Enter VLOOKUP arguments in a formula. Use VLOOKUP to find values in Excel lists or tables. Avoid VLOOKUP errors.

Excel 2007 Calculate Data in a Pivot Table - WBT

Summarize data by using summary functions other than SUM, such as COUNT or MAX. Show data as a percentage of the total by using a custom calculation. Create your own formulas in PivotTable reports

Excel 2007 Create a Chart - WBT

Create a chart using the new Excel 2007 commands. Make changes to a chart after you create it. Understand basic chart terminology.

Excel 2007 Create a Workbook - WBT

Create a new workbook. Enter text and numbers. Edit text and numbers. Insert and delete columns and rows.

Excel 2007 Enter Formulas - WBT

Do math by typing simple formulas to add, divide, multiply, and subtract. Use cell references in formulas, so that Excel can automatically update results when values change or when you copy formulas. Use functions (prewritten formulas) to add up values, calculate averages, and find the smallest or largest value in a range of values.

Excel 2007 Export to SharePoint - WBT

Prepare data to export to your SharePoint site by converting the data to a table, Export an Excel table to a SharePoint list, Edit data in the SharePoint list. Refresh the Excel table to incorporate changes from the SharePoint list.

Excel 2007 Filter Pivottables - WBT

Filter to hide and display selected data in PivotTable reports.

Excel 2007 Pivottable Reports - WBT

Use a PivotTable report to analyze and summarize your data.

Excel 2007 Services I: Basics - WBT

Publish spreadsheets on your SharePoint Server 2007 Enterprise site, see how people can view and interact with spreadsheets in Excel, services by using a Web browser, instead of by opening files in the Excel program.

Excel 2007 Services II: Permissions - WBT

Know the software you need in order to use Excel Services. Understand SharePoint permissions and how they affect the actions people can take with files published to your SharePoint site. Know what is happening if you see a message about trusted file locations after you publish a file to your SharePoint site.

Excel 2007 Services III Visibilities - WBT

Display individual spreadsheets instead of an entire workbook on your SharePoint site that people can see in Excel Services by using a Web browser. Display selected spreadsheet items, such as charts or PivotTable reports, instead of individual worksheets.

Excel 2007 Services IV User Input - WBT

Allow people to do calculations in Excel Services

Excel 2007 Up to Speed 2007 - WBT

Get a handle on the new look of Excel. Find everyday commands on the Ribbon: Cut, Copy, Paste, Insert Sheet Rows, Insert Sheet Columns, and Sum. Save workbooks in the new Excel file formats.

Excel 2007 Figure Dates with Formulas - WBT

Use formulas to find the number of days between dates. Determine the date that falls after a numberof workdays. Find a date that falls after a number of years, months, or days.

Grammar - WBT

This course examines different areas of grammar including: capitalization, compounding, parts of speech, sentence structure, subject and verb agreement, which vs. that, and who vs. whom.

Hiring and Retaining Top Talent - WBT

This course provides managers with tips for interviewing, on-boarding, and motivating employees. This course provides managers with tips for interviewing, on-boarding, and motivating employees.

HR Civil Service Department Overview - WBT

This course will identify the various divisions within State Civil Service and help learners understand the functions of each division. INTENDED AUDIENCE: All Human Resources Professionals.

HR Civil Service Essentials - WBT

This course provides information about the history of Civil Service, the Human Resources role within Civil Service, and the importance of political activity rules. INTENDED AUDIENCE: All Human Resources Professionals.

HR Common Myths - WBT

This course examines a number of harmful, common myths that exist in the state government workforce. The course deconstructs these myths; and offers specific techniques to correct behavior resulting from these false beliefs. INTENDED AUDIENCE: All Human Resources Professionals.

HR Documentation and Grievances - WBT

This course serves as a guide to documentation standards and procedures and a brief overview on grievances. INTENDED AUDIENCE: All Human Resources Professionals.

HR Interviewing and Onboarding - WBT

This course provides HR professionals with tips for interviewing, orienting, and on-boarding new employees. INTENDED AUDIENCE: All Human Resources Professionals.

HR Leave Management - WBT

This course provides Human Resource Professionals tools and techniques to manage leave for an agency's employees. INTENDED AUDIENCE: All Human Resource Professionals.

Inspirational Leadership - WBT

This course will help you to identify those characteristics and principles that will allow you to become an inspirational leader. Upon completion, you will be able to define inspirational leadership, identify the four characteristics of an inspirational leader, identify the eight parts of the inspirational leadership model, and apply strategies to inspire your employees.

Introduction to Interpreting Minimum Qualifications - WBT

This course will instruct participants on how to interpret minimum qualifications for education and experience when reviewing state job applications.

Introduction to Project Management - WBT

This course provides an introductory overview to project management. It includes an overview of the project management process and the role of a project manager in the project management process. This course is the first in a series of five project management courses.

Leadership Certification Series Help - WBT

This course helps Leadership Certification Series participants learn important information about navigating and completing courses and course certifications in the CPTP Leadership Certification Series system.

Leave Management - WBT

This course outlines the supervisor’s rights and responsibilities in managing employee leave. The course covers various types of leave, and outlines requirements and obligations for each.

Lotus - WBT
LOTUS Notes Add an Attachment - WBT

This tutorial shows how to add an attachment to a Lotus Notes document.

LOTUS Notes Add a Calendar - WBT

This course shows how to add a calendar to your Lotus Notes calendar and set display options.

LOTUS Notes Add Graphics - WBT

This tutorial shows how to add graphics into documents, spreadsheets, and presentations.

LOTUS Notes Add a Signature - WBT

This course shows how to add a signature to all of the messages you send.

LOTUS Notes Archive Settings - WBT

This tutorial shows how to change archive settings for Lotus Notes mail.

LOTUS Notes Color Coding Mail - WBT

This tutorial shows how to color-code your mail by sender, to make it easier to scan your inbox.

LOTUS Notes Delegating Access - WBT

This tutorial shows how to let specified people open your mail and read your e-mails, calendar entries, to do items, and contacts.

LOTUS Notes Delegating a Folder - WBT

This tutorial shows how to delete a folder in Lotus Notes (provided you have sufficient rights.)

LOTUS Notes Display as Conversation - WBT

This tutorial shows how to display e-mails and their replies as conversations.

LOTUS Notes Emptying Trash - WBT

This tutorial shows how to change preferences for emptying trash in Lotus Notes mail.

LOTUS Notes External Calendar - WBT

This tutorial shows how to add external calendar invitations to your Lotus Notes calendar.

LOTUS Notes Inbox - WBT

This tutorial shows how to navigate the Lotus Notes 8 inbox.

LOTUS Notes Introduction to LOTUS Notes 8 - WBT

This tutorial shows features of Lotus Notes 8.

LOTUS Notes Moving a Folder - WBT

This tutorial shows how to move folders in their own mail file or an application.

LOTUS Notes: Notes 101 - WBT

This tutorial shows what Lotus Notes can do for you.

LOTUS Notes Out of Office Messages - WBT

This tutorial shows how to color-code your mail by sender, to make it easier to scan your inbox.

LOTUS Notes Outlook TO LOTUS Notes - WBT

This tutorial introduces Microsoft Outlook users to the Lotus Notes user interface and how to perform familiar Outlook tasks in Lotus Notes.

LOTUS Notes Previewing E-Mails - WBT

This tutorial shows how to display an e-mail preview in the Notes sidebar.

LOTUS Notes Remove Meeting Invites - WBT

This tutorial shows how to automatically remove meeting invitations from the inbox.

LOTUS Notes Repeating Meeting - WBT

This tutorial shows how to schedule a repeating meeting, and describes the options for when and how long the meeting will repeat.

LOTUS Notes Schedule a Meeting - WBT

This tutorial walks you through the options you have when scheduling a meeting.

LOTUS Notes Search Tips - WBT

This tutorial shows how to use the search feature in Lotus Notes 8.

LOTUS Notes Separate Windows - WBT

This tutorial shows how to open an e-mail in a new window.

LOTUS Notes Types of Tables - WBT

This tutorial shows how to create different types of tables in Lotus Notes.

Motivation and Leadership - WBT

This course will cover the basics of developing as a motivational leader. When you have completed this course you will be able to contrast the various types of power and how they affect motivation, identify the primary qualities of a leader, discuss different types of motivation, describe the factors involved in motivating others, and apply motivational leadership strategies.

Myths That Affect Good Supervision - WBT

This course examines a number of harmful, common myths that exist in the state government workforce. The course deconstructs these myths, and offers specific management techniques to correct behavior resulting from these false beliefs.

Organizational Dynamics - WBT

This course illustrates how organizational dynamics are influenced by individuals and their use (or misuse) of workplace power and politics, as well as the existing organizational culture. When you complete this course, you will be able to: identify the types of power that exist within the workplace, discuss the effects of workplace politics, recognize the symptoms of dysfunction in the workplace, apply solutions to improve organizational health, explain organizational culture and its effects, and apply strategies for cultivating a positive organizational culture.

Outlook - WBT
Outlook 2010 Automatic Replies - WBT

Create and send automatic replies if you use a Microsoft Exchange Server account. Create and send automatic Replies if you don't have an Exchange account (you use a services such as Hotmail, Gmail, or your ISP's mail service). Stop both types of replies (Exchange and other types of accounts). Create rules to help manage incoming messages while you're gone.

Outlook 2010 Best Practices - WBT

Create a system for managing email effectively. Use email and tasks together to plan your work. Schedule time in your calendar for maintaining your system.

Outlook 2010 Keyboard Shortcuts - WBT

Use the ALT key to access any button or command on the ribbon. Use the ALT key to access buttons, check boxes, and menus in a dialog box. Use ALT key shortcuts in dialog boxes. Use other kinds of access keys, like F6.

Outlook 2010 Mailbox Management Part 1 - WBT

Switch between the predefined views that Outlook provides. Turn grouping on or off. Add or remove columns in a view. Create custom views. Start and stop Conversations view. Use the Clean Up and Ignore commands. Undo a cleanup or ignore operation.

Outlook 2010 Mailbox Management Part 2 - WBT

In this course, you will learn to install any updates needed to run Instant Search, use Instant Search to find messages and items in your mailbox, configure Instant Search to look through your entire mailbox, use the Instant Search ribbon tab, turn on Search Folders, enter parameters for Search Folders, create a custom Search Folder, and delete Search Folders.

Outlook 2010 Mailbox Management Part 3 - WBT

Create folders. Use punctuation marks and other characters to control the order of your folders. Add folders to your Favorites in the Navigation Pane. Move and delete folders Create Outlook Data files (PST files). Create folders in your PST files

Outlook 2010 RSS Feeds - WBT

Identify web pages and blogs that provide RSS Feeds. Subscribe to an RSS Feed. Synchronize Outlook with your Feeds. Read RSS items in Outlook. Change settings, such as folder locations, for your Feeds. Use search folders to filter out unwanted items. Remove an RSS feed from Outlook. Unsubscribe to a feed.

Outlook 2010 Signatures - WBT

Create a basic e-mail signature. Format the text in a signature. Add a hyperlink to a signature. Add an image such as a corporate logo to a signature. Create signatures in the Outlook Web App. Convert a handwritten signature into a graphic. Create a signature that uses a two-column layout. Use a signature template.

Outlook 2010 Tame your Inbox - WBT

Create and respond to messages more efficiently. Know at a glance who replied to whom, and when. Always reply to the most recent message in a conversation. Choose the folder arrangement that works best for the task at hand. Act on whole conversations at once.

Outlook 2010 Save Time with Templates - WBT

Create, save, and use an email template. Download and customize a readymade email template. Save appointments or meetings, tasks, and contacts as templates. Share templates with others.

Outlook 2007 Auto Archive - WBT

Set up Outlook to move e-mail to Archive folders, automatically. Archive messages automatically or at any time you choose. Use different Archive settings for different folders to suit your needs.

Outlook 2007 Birthdays - WBT

Create annually recurring events in your calendar to keep track of birthdays and anniversaries. Set up reminders so that you have time to purchase a card or gift.

Outlook 2007 Calendar Basics - WBT

Use the right type of calendar entry for each occasion. Use reminders to let your calendar make sure you remember activities. Use recurrence to quickly schedule activities that occur more than once. Use colors and free/busy time indicators to show calendar entries according to your needs.

Outlook 2007 Delegate Access - WBT

Make someone a delegate with access to your calendar. Act as a delegate, request and accept meetings and schedule appointments on behalf of someone else.

Outlook 2007 Electronic Business Card - WBT

Create your own distinctive Electronic Business Cards and send them to others via e-mail. Keep your cards up to date. Control how and when you send an Electronic Business Card.

Outlook 2007 Linking Contacts and Birthdays - WBT

Add a shortcut to a contact. Add a shortcut to a calendar event.

Outlook 2007 Manage Inbox Size - WBT

View the size of your mailbox and its folders. Understand what makes an e-mail message big and find the size of any message. Set up some simple processes and use tools built into Outlook to prevent e-mail pileup from happening in the first place.

Outlook 2007 Multiple Calendars - WBT

Create additional Outlook calendars and keep them separate from your main calendar. Use multiple calendars and compare the schedules they contain. Display or hide different calendars and make multiple calendars easy to find by organizing them in the Navigation Pane.

Outlook 2007 Organize Inbox - WBT

Use your messages to schedule tasks, set up meetings, or create contacts. Flag messages in your Inbox to create a To Do list. Color code messages using category labels that you create. Organize messages into groups with folders. Find any message quickly.

Outlook 2007 Personal Folders - WBT

Create a Personal Folders file that you can use to move your e-mail messages from the server to your own computer. Create subfolders inside the Personal Folders file for better organization. Export messages to a Personal Folders file to create backup copies of them.

Outlook 2007 RSS Feeds - WBT

Identify Web pages that contain RSS Feeds. Subscribe to an RSS Feed and set up Outlook for delivery. Read RSS articles and blogs in Outlook. Remove an RSS Feed from Outlook. Choose where RSS Feed articles are delivered in Outlook.

Outlook 2007 Reduce Spam - WBT

Use the Outlook 2007 Junk E-mail Filter to full advantage. Understand the importance of applying the filter updates that Microsoft provides. Set the level of protection provided by the filter. Accept or block messages addressed from or to specific people or domains. (The domain is the part of an e-mail address after the @ symbol.)

Outlook 2007 Retrieve and Back up Messages - WBT

Show Personal Folders or Archive Folders in the Navigation Pane to gain access to your stored messages. Avoid problems by following some best practices for common tasks such as keeping backup files or archives of your own e-mail, and for easily recognizing what's inside those files or archives. Find tools that you can download to help you quickly and easily back up your PST files.

Outlook 2007 Search Folders - WBT

Understand how Search Folders work. Use Search Folders to quickly sort, organize, and find e-mail messages. Modify a default Search Folder such as the Unread Mail folder. Make your own custom Search Folders using criteria that you specify.

Outlook 2007 Signatures - WBT

Create your own signatures using text, hyperlinks, pictures, or even an Electronic Business Card. Use your signature in every message or just when you want to. Create different signatures for your different roles or e-mail accounts and switch between them to suit your needs.

Outlook 2007 Storing Emails - WBT

Understand the benefits (and drawbacks) of storing messages on your own computer. Distinguish between two basic methods for personal storage: Archive and Personal Folders.

Peer-to-Peer Conflict - WBT

This is a follow on course to CPTP Conflict Management WBT. This course goes into more detail on how to handle conflict among peers. The learning outcomes are to identify the best methods in dealing with interpersonal conflict situations, identify what NOT to do in dealing with an interpersonal conflict situation, discuss the differences between conflict management styles, explain the need to take responsibility for dealing with conflict situations, identify the three #Active Listening# steps to take when in a conflict situation, and recognize the particular challenges of dealing with peer-to-peer conflict.

Performance Management for Executives - WBT

This course provides information regarding the state's classified workforce, the Performance Evaluation System (PES), and taking hiring and correction actions in accordance with Civil Service rules. It is intended to satisfy requirements mandated for appointing authorities under Legislative Act 377. Required Audience: Agency Appointing Authorities.

PES - WBT
PES Basics - WBT

This course provides all state employees, including employees, supervisors, and second level reviewers, with information about the importance of a performance evaluation system and the history of performance evaluations within the state of Louisiana.

PES Planning Process - WBT

This course covers the complete planning process utilized by the Performance Evaluation System (PES). It consists of three separate but equally accessible earning paths for supervisors, employees, and 2nd Level Evaluators.

PES Evaluation Process - WBT

This course covers the complete evaluation process utilized by the Performance Evaluation System (PES). It consists of three separate but equally accessible learning paths for supervisors, employees, and 2nd Level Evaluators.

PES Forms - WBT

This course provides PES forms users with directions for completing each step of the PES form. Also included is a comprehensive demonstration of the Bank of Expectations web-based application. This course is intended as a support tool for state supervisors using the State Civil Service provided form to complete the PES process. It is not a part of the State Civil Service Commission mandated training requirement for PES training.

PowerPoint - WBT
PowerPoint 2010 Animations - WBT

Change the timing for an animation using On click, With previous, or After previous. Change the speed for an animation: speed it up, slow it down, and even delay it. Change the order of the animation using the Animation Pane (previously known as the Custom Animation Pane). Add a sound to an animation. Add a custom animation using a motion path.

PowerPoint 2010 Animations and Transitions - WBT

Animate text, charts and shapes. Add an animation to all slides in your presentation. Add transitions (animation effects between slides). Remove animations and transitions.

PowerPoint 2010 Broadcast a Celebration - WBT

Broadcast a presentation to people outside your company. Broadcast a presentation internally, to your coworkers. See what the broadcast experience is like for the attendees. Identify problems that can arise during a broadcast.

PowerPoint 2010 Create a Presentation - WBT

Create slides and add text. Choose a slide layout, insert a picture, and apply a theme. Change the size and position of slide elements. Format pictures, shapes, and other slide content. Create speaker notes to use when you present. Share the presentation file for review. Print handouts and prepare to present.

PowerPoint 2010 Data Charts - WBT

Visualize data with a chart. Compare parts of a whole using a pie chart. Insert a column chart to show change over time. Define what a data series is. Define what a category is. Select and customize chart components.

PowerPoint 2010 Insert Photos - WBT

Insert a single photo. Create a photo album. Crop a photo. Align, distribute, and rotate a photo. Apply styles and effects to photos. Manage file size by linking to photos.

PowerPoint 2010 Insert Videos - WBT

Embed a video into a presentation. Manage file size by linking to a video. Size a video frame. Change the start and end times by trimming the video. Set a video to play full screen. Set a video to play automatically during a slide show. Insert a video from a website, for example, YouTube.

PowerPoint 2010 Keyboard Shortcuts - WBT

Define the two kinds of keyboard shortcuts available: access keys and key combinations. Access tabs, buttons, options, and commands using the ALT key. Directly perform tasks by using the CTRL key. Perform a variety of tasks using the keyboard: from opening and working with files, to starting and stopping a slide show.

PowerPoint 2010 Smart Art Graphics - WBT

Decide which chart or diagram is right for you: SmartArt graphic or data chart. Visualize text by using SmartArt graphics. Add text and shapes to a SmartArt graphic. Work with text levels to create shapes for any kind of SmartArt graphic: from process diagrams to organization charts.

PowerPoint 2010 Tips and Tricks - WBT

Open PowerPoint fast by using a keyboard shortcut. Use a template from Office.com. Make a slide from a single bullet. Crop a picture to a shape. Zoom with your mouse. Reuse a slide from another presentation. Use Slide Sorter view. Insert a screenshot. Insert a screen clipping. Show or hide the ribbon. Use the Quick Access Toolbar.

PowerPoint 2007 Create Presentation - WBT

Create slides and add text. Insert pictures and other content. Apply a theme for the presentation's overall look. Print handouts and notes. Prepare to give the show.

PowerPoint 2007 Custom Layouts - WBT

Create a custom slide layout. Add a picture (logo) to your layout. Use the custom slide layout in your presentation. Save the custom slide layout for reuse in future presentations.

PowerPoint Insert Photos - WBT

Arrange your pictures in a photo album format. Insert single pictures; move, size, and crop them. Use varied layouts. Apply frame styles, colors, and effects. Keep picture file sizes small.

PowerPoint 2007 SharePoint I - WBT

Understand the requirements for setting up a slide library. Create a slide library. Publish slides to the library. Work with slides in the library.

PowerPoint 2007 SharePoint II - WBT

Copy slides into a presentation from the library. Edit slides in the library. Get the latest slide content from the library. Open and work in the library without leaving PowerPoint.

PowerPoint 2007 Smart Art - WBT

Use SmartArt graphics effectively with your content. Create SmartArt graphics based on existing text or from scratch. Edit the look and layout of SmartArt graphics to fit your content. Update diagrams created in previous versions of PowerPoint so they look consistent with your PowerPoint 2007 SmartArt graphics.

PowerPoint Sound Effects - WBT

This course outlines how to use sound effects in PowerPoint.

PowerPoint Themes - WBT

This course outlines how to create themes in PowerPoint.

PowerPoint Up to Speed with 2007 - WBT

This course highlights changes in PowerPoint 2007.

Preventing Sexual Harassment - WBT

This course provides learners with information on how to identify, prevent, and report sexual harassment that occurs in the workplace. It is intended to meet the requirements of 2012 Senate Concurrent Resolution No. 107. It must be completed each calendar year.

Prioritizing Tasks with Agency Mission and Values - WBT

Using established time management strategies, this course offers general guidelines and practical techniques for prioritizing tasks using the mission and vision of an agency. Apply time management strategies to determine and address important/urgent tasks. Determine and prioritize mission critical tasks. Discuss the role of Strategic Alignment. Prioritize your own schedule in accordance with agency mission and goals.

Professionalism in the Workplace - WBT

This course is the e-learning companion to the instructor-led “Professionalism in the Workplace” course. It covers the basics of becoming a better professional within the scope of your agency and position. The learning outcomes for this course are to: define professionalism, demonstrate the elements of professional appearance, maintain a level of professionalism in your communications, and apply strategies to improve professional behavior.

Project Management: Monitoring Closeout - WBT

This course is the last of the five courses in the Project Management Series. Understand the basics of project control, Recognize the importance of status meetings and how to run them effectively, Identify the types of delays and ways to minimize their effects, Understand the closeout process.

Project Management Planning - WBT

This course provides the learner with specific information on the planning function of the project management process. It outlines the milestones required for proper planning in project management. This course is part three of a five course series on project management.

Project Management Scheduling - WBT

This course provides learners with information on scheduling tools used to track and predict project timelines. It is a part of the CPTP Project Management online course series and is intended for learners who manage projects as a part of their job roles.

Project Manager’s Role - WBT

This course provides the learner with specific information on the role of a project manager's role within the project management process. It outlines expectations and duties of the project manager. This course is part two of a five course series on project management.

Punctuation - WBT

This course covers most punctuation marks and the correct usage of each. Intended Audience: All state employees.

Situational Leadership 1 - WBT

This course will help you examine your beliefs about employees and how these beliefs affect your leadership style. It will also help you expand your options as a supervisor by giving you additional tools you can use in different situations. After you complete this course, you will be able to identify your leadership style, discuss Theory X and Theory Y theories of leadership, apply leadership strategies appropriate to the situation at hand, and avoid common leadership pitfalls

Strategic Alignment - WBT

Strategic alignment uses an agency's mission, vision, and values statements as a guide in the decision making process. This course is designed to help leaders align tasks with these agency standards to increase employee engagement and to achieve agency goals.

Strategic Planning - WBT

This course is intended to help supervisors and employees understand the strategic planning process. It is not designed for upper-level managers involved in strategic planning. Managers who are involved in the strategic planning process should take the CPTP instructor-led course: Planning and Accountability. After you complete this course, you will be able to define strategic planning; explain the purpose and scope of strategic planning; identify the components of a basic strategic plan; and discuss your role in strategic planning.

Strategic Thinking - WBT

This course will give you techniques to help you to become a strategic thinker. It will also help you use strategic thinking on the job, especially in relation to teams or supervisory duties. Upon completion, you will be able to explain strategic thinking and its benefits, identify the traits of strategic thinkers, overcome barriers to strategic thinking, and apply strategic thinking techniques in the workplace.

Stress Management - WBT

This course examines signs, causes, and coping mechanisms for stress in the workplace.

Time Management - WBT

The key to high productivity lies in setting priorities and managing time. Time management skills provide individuals with the ability to identify important tasks, plan time strategically, and manage emergencies effectively. In this course, learners will understand the importance of effective time management, learn strategies to effectively manage time, and develop good time management habits.

Understanding and Managing Anger - WBT

This course discusses anger and how to effectively manage it when it occurs. This course will: explain anger and its effects, express anger appropriately, recognize the causes of anger in the workplace, demonstrate the ability to manage anger and use it effectively, and strategically deal with angry coworkers.

Understanding Organizational Dynamics - WBT

Organizational Dynamics is how people in a group work together to accomplish a task. This course illustrates how dynamics are influenced by individuals and their use (or misuse) of workplace power and politics, as well as the existing organizational culture.

Validating Employee Performance - WBT

This course provides managers with tips on how to objectively document workplace performance for their employees. It also discusses the appeals process and how a manager can best prepare himself/herself for this process.

Word - WBT
Word 2010 Accessibility - WBT

Apply heading styles and paragraph formatting to your document. Add alternative text to images, objects and tables. Structure layout tables for easy navigation. Use other tips and tricks for keeping your documents accessible.

Word 2010 Create Compelling Documents - WBT

Use text effects to apply the same types of formatting that you use for graphics and images directly to document text. Adjust, correct, and enhance images with picture editing tools. Insert screen clippings and screenshots into your document. Add and edit SmartArt graphics.

Word 2010 Create a Document - WBT

Create and save a new document. Fix spelling and grammar as you type. Add formatting to your text. Change page margins.

Word 2010 Create a document Part II - WBT

Move around in the document. Use formatting marks. Move text around in the document. Change line spacing and alignment.

Word 2010 Keyboard Shortcuts - WBT

Define the two kinds of keyboard shortcuts: access keys and key combinations. Access tabs, buttons, options, and commands using the ALT key Directly perform tasks by using the CTRL key. Perform a variety of tasks using the keyboard: from opening and working with documents to selecting and formatting text.

Word 2010 Navigation Pane - WBT

Get a bird’s-eye view of document pages and headings by using the Navigation Pane, and then go to a specific section or page with one click. Quickly locate, add to, and reorganize content by working with headings in the Navigation Pane. Find all instances of specific text and other items such as tables without having to scroll for them, as well as replace text.

Word 2010 Table of Contents - WBT

Generate and update a TOC. Prepare headings so they'll be included in the TOC. Change TOC settings. Modify TOC styles. Remove a TOC.

Word 10 Tips and Tricks - WBT

Open Word quickly by using a keyboard shortcut. Use a template from Office.com. Convert a list into a table. Convert a list into a SmartArt graphic. Crop a picture to a shape. Zoom with your mouse. Put a document on SkyDrive. Find and replace text. Use advanced selection techniques. Show or hide the ribbon. Use the Quick Access Toolbar. Make a to-do list with checkboxes.

Word 2007 Bullets Numbers and Lists - WBT

Create a bulleted or numbered list. Change the look of a bulleted or numbered list. Combine two separate lists. Use a multilevel list.

Word 2007 Create Document - WBT

Create and save a document. Accept or reject suggested revisions for spelling and grammar as you type. Change page margins. Adjust spacing by deleting any extra spaces between words or extra lines between paragraphs.

Word 2007 Create Outline - WBT

Create a document outline from scratch. Reorganize or restructure an existing outline. Promote or demote outline entries so that they hold a greater or lesser level of prominence in your overall outline (for example, turn a top-level heading into a subheading). Expand and collapse portions of the outline, and view an existing document in outline format.

Word 2007 Customize Your Table of Contents - WBT

Format a TOC to get it looking the way you want. Include custom chapter titles and headings in your TOC. Include outline levels in your TOC.

Word 2007 Decorate Documents - WBT

Add a watermark or background. Create borders and shading effects on text, tables, and entire pages. Animate text and create other graphical text effects

Word 2007 Make Your Document Stand Out - WBT

Emphasize text with bold, italic, or underline formatting. Create bulleted and numbered lists. Use styles to format text.

Word 2007 Format with Styles - WBT

Understand what styles are and how they relate to formatting. Use the new Quick Styles gallery, and change all styles at once with style sets. Apply and modify styles and create new ones.

Word 2007 Header Footer Basic - WBT

Add page numbers. Add more elaborate headers and footers, with areas for document title, date, and other information. Work in the header and footer areas to format content and add text. Add the document file name and path. Delete a header or a footer.

Word 2007 Headers and Footers - WBT

Create document sections by adding section breaks. Work within sections to create varied headers and footers. Apply a different-first-page setting for headers and footers. Create headers and footers for facing pages.

Word 2007 Mail Merge I - WBT

Understand how mail merge works so that you can get the results you want. Set up a document for a mass mailing. Use the Mail Merge Wizard to perform a basic mail merge.

Word 2007 Mail Merge Part II - WBT

Use the Mailings tab commands to perform a mail merge. Use Word fields to personalize form letters, e-mail messages, or to number coupons. Perform a complex mail merge that merges several unique elements into a set of otherwise identical documents.

Word 2007 Create Multiple Table of Contents - WBT

Understand and use the fields that make up a Table Of Contents. Add two (or more) Tables Of Contents to a document.

Word 2007 Revise Your Document - WBT

Move the insertion point around a document, using either the mouse or the keyboard, so that you can get to where you need to in order to make changes. Select text to make revisions. Move text by cutting and pasting.

Word 2007 Create a Table of Contents - WBT

Prepare your document to use an automatic Table of Contents. Create an automatic Table of Contents. Update your Table Of Contents.

Word 2007 Tables Part I - WBT

Create a table using the table graph. Navigate and insert text and pictures into a table. Format a table using built-in styles. Insert a row or column.

Word 2007 Tables Part II - WBT

Repeat table headings. Sort a table. Split or merge cells. Adjust a cell's margins, alignment and borders. Convert a table to text. Convert text to a table.

Word 2007 Save Time with Templates - WBT

Get a huge boost in time by using templates provided by Word and Office Online. Create your own template, customized to your business needs.

Word 2007 Track Changes - WBT

Use Track Changes when you want to mark up documents with revisions. Review tracked changes, and accept or reject them. Insert, view, edit, and delete comments. Review documents to ensure that no unwanted revisions or comments remain in the distributed documents

Work-life Balance: Balancing Your Life - WBT

This course discusses work-life balance. Upon completion of this course you will be able to define work-life balance, analyze your current state of balance, apply strategies to balance your life, and utilize techniques to maintain your balance.

Instructor-Led Training

Addressing Emotions at Work (1/2 day)

This course will provide strategies to address your own strong emotions, and when appropriate, those of people you work with. In this course, you will: Identify the impact of emotions on your own productivity, identify factors that cause your emotions to intensify, so you can manage them more effectively, choose and apply techniques to address your own strong emotions, so you can focus on getting work done and take positive actions to help others manage their emotions when appropriate. The course will also help you to respond to the strong emotions of others in a constructive and objective way. Enrollment is open to all employees.

Addressing Employee Issues and Illness (1/2 day)

This course will teach supervisors their responsibilities and requirements when dealing with employees who have addiction problems or mental illness. This course will cover federal law, state law, and agency policies regarding these areas.

Building Better Performance through Employee Skill Development (1/2 Day)

This course will allow participants to share strategies and techniques that can be used before, during and after training to ensure support for the transfer of knowledge and skills to improve performance on the job. This course is open to all levels of management and to those with special permission from their agency.

Civil Service Requirements for Org Management (1/2 Day)

This course helps human resources professionals understand all of the principles involved with properly classifying positions in the state classified workforce.

Clarifying Performance Expectations (1/2 Day)

This course will assist participants in developing the skills needed to discuss performance expectations with staff in order to identify responsibilities, priorities and measurable objectives, as well as to gain individual support and commitment to the ideals of the agency. Enrollment is open to all levels of management and those with permission of their agency.

Conducting an Effective Job Interview (1 Day)

This course provides strategies and techniques to help hiring managers evaluate and select the most qualified job candidates. This course is beneficial to any manager responsible for evaluating and hiring employees.

Conducting Productive Employee Performance Reviews (1 Day)

This course provides strategies on how to conduct the Performance Evaluation in a more productive manner to improve job performance and develop sound employee behavioral expectations. This course does not cover the mechanics of conducting the PES. It focuses on the conversations and strategies managers must use while completing the PES process itself and complements and expands on the PES on-line training.

Correcting Performance Problems (1/2 Day)

This course is designed to provide participants with the necessary skills for addressing recurring or serious performance problems to help an individual get performance back on track. Enrollment is open to all levels of management and those with permission of their agency.

Data Integrity In-Depth (1 Day)

This course will review and discuss the different scenarios and exceptions that cause an employee to appear on the monthly Data Integrity reports distributed by Civil Service. The ZP44: Contract Audit Reports, ZP117: Appraisals Reports, ZP28: Detail to Special Duty Report, and the ZP135: Flexible Employee Data Report are generated for all ISIS HR agencies and reviewed for errors and exceptions. Then, those exceptions are automatically distributed to the HR Directors for review. Students will receive information on how we determine who will appear on the reports, tips on how to correct errors, and previews of new reports to come.

Dealing with Change (1 Day)

This course equips participants with strategies and techniques to help themselves adapt to changes in their work situations – both large and small. They will learn how to identify areas of resistance and negative mental models, how to apply a model to learn how to manage their reactions to change, how to apply techniques that will foster creativity and innovation during the change process, and identify ways to be proactive during the implementation of changes. Enrollment is open to all employees.

Delegated Classification Authority (1 Day)

This course helps human resources professionals understand all of the principles involved with properly classifying positions in the state classified workforce.

Delegating Effectively (1/2 Day)

This course helps supervisors identify tools to implement in the workplace to ensure successful delegation. This includes confidence in staff’s ability to achieve success in the tasks delegated to them. This class is open to all supervisors and managers.

Developing a Motivated Workgroup (1 Day)

This course deals with motivation and goal setting as components of managing performance. Your supervisors will learn how to link goal setting with individual action plans, strategies, objectives, and goals of your agency. Supervisors will be able to diagnose motivation-related performance problems. Class exercises will enable them to use practical techniques to improve and maintain motivation. Enrollment is open to all levels of management and to those with special permission from their agency.

Developing Effective Teams (Part 1) (1 Day)

This course helps participants deal with the many interpersonal communication challenges they face at work. Participants will learn how to analyze personal communication styles, confront issues rather than people, apply strategies to minimize defensiveness in interactions with others, and demonstrate effective feedback techniques in a given situation. This class is open to any employee who works as part of a team.

Developing Effective Teams (Part 2) (1 Day)

This course helps participants deal with the many interpersonal communication challenges they face at work. Participants will learn how to analyze personal communication styles, confront issues rather than people, apply strategies to minimize defensiveness in interactions with others, and demonstrate effective feedback techniques in a given situation.

Developing Effective Teams (Part 3) (1 Day)

This course discusses strategies and techniques for developing effective teams. Participants will learn about the stages of team development, skills essential to working in a team environment, relationship-building roles, strategies for handling team conflict, and problem solving strategies. Discussion will emphasize building and maintaining a sense of community in the workplace. This class is open to all levels of management and to those with special permission from their agencies.

Diversity and the Workplace: Building Teams through Understanding (1 Day)

This course will examine the ways we handle the individual differences and diversity in the workplace. Participants will practice dealing with different diverse groups in order to: recognize the value of individual differences at all levels, provide employment and development opportunities to support diversity, create a climate in which everyone is respected and recognized.

Documenting and Disciplinary Process (1/2 Day)

This course is designed to aid in the overall development of documentation skills required of supervisors. Participants will learn the documentation necessary for disciplinary action and the principles to ensure accuracy and consistency in documentation.

Effective Conflict Resolution Strategies (1 Day)

This course teaches participants how to manage or resolve conflicts, confrontations and disagreements in an appropriate manner. This course is open to all staff.

Effective Presentation Skills (2 Days)

This course allows participants to practice the basic skills necessary to organize and deliver presentations. Enrollment is open to managers, trainers, and staff who make formal presentations as part of their current job responsibilities.

Effective Problem Solving and Decision Making (2 Days)

This course will guide participants through the process of diagnosing problems, identifying the root causes of problems, and generating and evaluating solutions to problems. Case situations will be used to help participants learn how to apply the problem solving process to their own work situations. Enrollment is open to all levels of management and those with permission of their agency.

Elements of Supervisory Practices, Part 1 (2 Days)

This course is designed to help supervisors make the transition from employee to supervisor. Becoming a supervisor requires more than simply having the title. Supervisors are not only responsible for their work, but also for the work of those they supervise. Through this class, participants will gain a foundation for the skills necessary to becoming an effective supervisor.

English in the Workplace (1 Day)

This course reviews basic grammar rules in order to ensure that written communication is clearly understood by the audience. It will help you to communicate ideas and facts in writing in a clear and organized manner and adjusts style, length, and level of written communication to fit the audience and situation.

Ethical Behavior in the Workplace (1 Day)

This course will help participants learn how to evaluate work situations to identify potential ethical problems and conflicts of interest. Participants will learn how to comply with rules and/or laws governing potential areas of conflict, promote awareness of ethical behavior in work groups, and anticipate the implications of words and actions within work group goals. This class is open to management and to those employees with special permission from their agencies.

Facilitating Change (1 Day)

Have you experienced resistance to change efforts in your agency? Did you know that most employees resist the way change is implemented, not the change itself? By examining the top eight reasons change efforts fail, this 1-day class will help participants develop a winning strategy for successful change implementation. Participants will learn how to persuasively communicate the need for change, gather support and buy-in, create a vision, facilitate unlearning, and manage conflict resulting from change to reduce overall resistance to inevitable changes in the workplace. This class is open to all executive-level leaders, managers and supervisors.

Five Choices to Productivity (1 Day)

This course will cover the five choices that, when consistently made, ensure that you will achieve extraordinary productivity in your work and life. This class presents and explains the five choices as well as demonstrates how to implement the practices.

C.H.R.P. Module 1: Staffing Considerations (1 Day)

This course will include a discussion of the constitutionally defined purpose of merit hiring, the benefits of different selection procedures, and an in-depth discussion of Chapter 22 and 23 rules. This class is open to employees working in Human Resources positions only.

C.H.R.P. Module 2: Compensation/Pay Rules and Classification Issues (1 Day)

This course will include a review of the pay rules in Chapter 6 of the Civil Service rules and the classification issues in Chapter 5 of the rules. This class is open to employees working in Human Resources positions only.

C.H.R.P. Module 3: Disciplinary Actions And Civil Service Appeals (1 Day)

This course will include information on how to take legal disciplinary actions, and an overview of the Civil Service rules regarding appeals and what an agency should know to win a Civil Service appeal. This class is open to employees working in Human Resources positions only.

C.H.R.P. Module 4: LASERS Agency Training/RRM Workshop (1 Day)

This course is taught by staff from LASERS will include updates and details associated with everything from enrollment of a member in the retirement system to guiding an employee through the retirement process. The curriculum will include changes in current legislation; enrollment information; contribution reporting; purchasing service credit; refund of contributions; survivor benefits; various types of retirement disability; early retirement, regular retirement, deferred retirement option plan (DROP) and initial benefit option IBO; eligibility requirements; and rehired retirees. It is recommended by LASERS that this workshop be attended annually.

HR Capstone Workshop (1 Day)

This course is a part of the CPTP SCS Foundations for HR Professionals curriculum. It provides opportunities for HR Professionals to apply the theoretical knowledge gained in the online courses in realistic and practical activities and simulations. It is intended for HR professionals seeking to improve upon the knowledge and skills needed to be successful in a civil service environment.

HR Monthly Webinar (1 Hour)

This webinar provides HR professionals with the opportunity to learn timely and relevant topics of interest, including layoff measures, PES issues, and Civil Service rules. Led by the division of Program Assistance staff, these webinars are intended for HR professionals only. Webinars occur monthly on the third Tuesday of each month and begin at 9 AM. Click the CLICK HERE TO REGISTER link to register for upcoming webinar sessions.

HR Panel Q and A (2 Hours)

This panel is offered twice per year. It is a half-day question and answer session. These sessions provide HR professionals with access to the executive team of SCS who will be available to answer questions and provide guidance to participants on timely HR topics. These sessions are intended for HR professionals only.

Improving Employee Performance through Coaching (1 Day)

This course presents the coaching process and strategies for improving employee performance. Supervisors will learn about performance counseling, specific coaching strategies and motivation techniques. Coaching is presented as an effective tool for improving employee performance while also building employee commitment. This course is open to current supervisors and managers.

Individual Differences and Diversity in the Workplace (1 Day)

This course will examine the ways we handle the differences of people in the workplace. Participants will learn how and why we have different perceptions about people and how those perceptions can affect teamwork and productivity in positive and negative ways. Participants will practice dealing with different dimensions of diversity in structured exercises and learn how to create a climate in which all employees’ contributions are recognized and appreciated.

Manager’s Role in Workforce and Succession Planning (1 Day)

This course introduces upper and middle management to the concepts involved in succession planning and their roles in the process. Participants will have the opportunity to begin working on their own succession plans. This course is open to middle and upper level managers unless special permission is requested.

Managing and Improving Work Processes (2 Days)

This course will examine how work processes impact effectiveness. Participants will learn how to analyze current processes, develop a tracking system, break down processes into tasks and apply an improvement strategy. The skills learned in this class will be applicable to the management of any work process. This class is open to management and to those with special permission from their agencies.

Managing Across Generations (1 Day)

This course provides participants with the information needed to identify and understand the characteristics of the four generations in the workforce and how to cultivate this diversity into a productive work team. Participants will learn how to improve communication and deal with conflict related to generational differences. Enrollment is open to all supervisors and managers and those with permission of their agency.

Managing Work Time Effectively (1/2 Day)

This course assists participants in determining how their time is being spent and learning techniques to effectively manage their time. Emphasis will be placed on establishing work priorities. Participants will develop a prioritization plan to be used on the job. This course is open to all employees.

Planning and Accountability (2 Days)

This course is designed to facilitate the performance measures phase of the strategic planning process. The course will provide an introduction to the role of performance management, an overview of the strategic planning process, and tools to develop methods to measure results.

Professional Writing Skills (1 Day)

This course equips participants with skills to write what they mean in a clear, concise style. Through lecture, examples, and practice exercises, participants will gain confidence in their ability to plan and structure reports, letters, and memos. This course is not intended as a grammar/punctuation course. We have one of those now: English in the Workplace, plus we have a web-based course for that. Enrollment is open to all managers and other employees with permission of their agency.

Professionalism and Productivity for Non-Supervisors (2 Days)

This course covers professional behavior, communicating as a professional, managing conflict as a team professional, personal organization and productivity, and personal goal setting. The number of classes appropriate for non-supervisors is much lower than those for your supervisors. This course is open only to non-supervisors.

Professionalism for Supervisors (1 Day)

This course addresses topics such as professional behavior, communication, managing conflict, personal organization, and personal goal setting.

Professionalism for Supervisors (1 Day)

This course addresses topics such as professional behavior, communication, managing conflict, personal organization, and personal goal setting.

Professionalism in the Workplace (1 Day)

This course will examine the various aspects of conducting yourself in a professional manner in the workplace and will afford the student the opportunity for self-evaluation in their own professional performance in the workplace.

Providing Quality Service (1 Day)

This course will provide specific strategies to help participants meet the needs of their customers, which includes private citizens and other state agencies. Need help dealing with difficult, challenging customers? This is the place to be. Participants will also learn methods for utilizing resources within their agencies. This course is available to all employees.

Requirements for Organizational Management (1 Day)

This course is designed to review and discuss information that must be recorded on positions in the ISIS HR system to be in compliance with Civil Service requirements.

SCS Entry Guidelines/Reporting (1/2 Day)

This course is designed to serve as an introduction to the SCS Entry Guidelines and to provide guidance on how to audit agency data for SCS Rule compliance using LaGov HCM reporting techniques.

Self-Motivation in the Workplace (1 Day)

This course will examine how to be more motivated at work and will use this course as an opportunity to identify ways to build a sense of meaningfulness into their working environment. One of the learning objectives is for the participant to assess his or her own needs in order to motivate himself or herself. Enrollment is open to all employees: supervisors and non-supervisors - professional-level, frontline, administrative staff, etc.

Strategies for Supervisory Success (1 Day)

This course covers the various aspects of being a supervisor. Supervision is defined in this book as the first level management of the organization and is concerned with encouraging members of the work unit to contribute positively toward accomplishing the organization’s goals and objectives. Although the definition is simple, the job of supervision is quite complex. The varied work of the supervisor can be difficult to master. Yet mastery of supervision is vital to organizational success because supervisors are the management persons that most employees see and deal with every day.

Supervisory Group 1 Capstone Workshop (1 Day)

This course is the culmination of the Supervisory Group 1 program. It reviews knowledge and activates skills gained in prerequisite courses. Learning objectives for this course include: define critical job behaviors, create structured interviewing scripts, conduct performance planning sessions, determine onboarding activities, practice motivational discussions, conduct counseling sessions, document disciplinary and performance issues, and practice support-building activities.

Train the Trainer (1 Day)

This course provides trainers with tips for how to effectively conduct a class in an adult learning environment. Upon completion of this course, learners will be able to: Understand the adult learner and their learning styles and utilize training methods aimed at engaging each type of learner, demonstrate effective instructional skills in relation to leading a class and dealing with difficult participants, give a 10-minute presentation in which you will be critiqued by fellow class participants and the instructor. Intended Audience: State Trainers

Writing Performance Expectations (1/2 Day)

This course will allow participants to develop the skills needed to write performance expectations in order to identify responsibilities, priorities and measurable goals. The course will also assist supervisors with engaging their employees in the expectation writing process and effectively linking agency objectives with employee expectations of performance. Enrollment is open to all levels of management and those with permission of their agency.

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Access
Access 2007 Access vs. Excel - WBT

Choose the right program # Microsoft Office Access 2007 or Microsoft Office Excel 2007. Know whether to use a relational or flat data structure.

Access 2007 Bid Relationships - WBT

Create one-to-many relationships between database tables. Set referential integrity for each relationship and prevent accidental data removal. Set cascading updates and deletes, a move that walks any changes through your data. Turn indexing on or off for primary and foreign key fields, a move that helps speed your database and create a type of relationship called a one-to-one relationship.

Access 2007 Create Forms - WBT

Find the best database template for what you are trying to do. Use a database template to create a new Access database quickly and easily.

Access 2007 Create Queries - WBT

Use the Query Designer to create a select query that returns data from a single table. Create a select query that asks you to enter parameters, then returns results that match those parameters. Use a formula in a query to calculate a sum. Use the Query Wizard to create a select query that returns data from two tables. Use a text expression to concatenate fields.

Access 2007 Create Reports - WBT

Create tabular reports. Group the data in a report. Create stacked reports. Use Layout view and Design view to change a report.

Access 2007 Create Tables - WBT

Create a table in Datasheet view. Set data types for the fields in the table. Create a table by using a table template. Create a table in Design view, and set the primary key for the table. Create a lookup field # a field that provides a list of choices. Use Design view to change the values in an existing lookup field.

Access 2007 Datasheets Part I - WBT

Create a new, blank database with a new table. Enter data in the new table. Set or change field (column) names. Set and change data types, settings that help you enter the correct type of data in each column.

Access 2007 Datasheets Part II - WBT

Show the Totals row in a datasheet Sum, count, and average the data in a columns. Sort and filter the data in one or more columns. Use Search to find data in a table.

Access 2007 Datasheets Part III - WBT

Organize your data by moving, hiding, and resizing the columns in a datasheet. Make your data easier to read by formatting it # changing the gridline style and background color, changing the format of the text, and resizing the rows in a datasheet.

Access 2007 Design Tables - WBT

Plan the table structure of a new database. Plan the fields # the individual columns in each table. Plan the primary key fields that enable the relationships among your tables.

Access 2007 Get to Know 2007 - WBT

Explain the benefits of Access 2007 compared to workbooks or lists. Find and download an Access 2007 database template. Identify the main parts of a database.

Access 2007 Import Excel - WBT

Prepare your data in Excel so that it imports successfully. Import data from an Excel worksheet into a new table in Access. Check your imported data for accuracy.

Access 2007 Navigation Pane - WBT

Open and close the Navigation Pane, and open objects for use. Sort the tables, forms and other database objects in the Navigation Pane. Change viewing options. Use the categories and groups that organize the objects in the Navigation Pane. Hide objects and groups. Create custom categories and groups. Use Search to find objects in a large database.

Access 2007 Queries I - WBT

Design a select query. Run select queries. Open a select query in Design view.

Access 2007 Queries II - WBT

Create a select query by using the Query Wizard. Create a select query by using Design view. Add criteria to a select query and filter your results. Sort your results.

Access 2007 Queries III - WBT

Retrieve highest or lowest values, such as the 10 associates with the highest sales last quarter. Create expressions that compare values. Create a parameter query that asks for starting and ending values before it runs. Make a parameter query more flexible by using wildcard characters.

Access 2007 Queries IV - WBT

Create a totals query. Use expressions to create calculated fields. Use parentheses to control operator precedence. Include or exclude null values from a record set.

Access 2007 Queries V - WBT

Use complex criteria in queries. Work with the And, Or, and In operators.

Access 2007 Queries VI - WBT

Use the asterisk wildcard. Find characters in specific positions in your data. Find ranges of characters in your data. Find wildcard characters contained in your data.

Access 2007 Queries VII - WBT

Build queries that retrieve data from more than one source # tables or queries. Change join types. Use an outer join to find additional data. Add and remove joins.

Access 2007 Queries VIII - WBT

Create queries that work around ambiguous outer joins. Build queries that use two or more queries as data sources.

Access 2007 Up to Speed with 2007 - WBT

Download a database from the new Getting Started page. Create database objects by using the new Ribbon. Save and share your data in appropriate formats.

Adobe
Adobe PS Adjust Colors - WBT

This course shows how to adjust the colors in a layered composition using the Color Balance, Hue/Saturation, and Brightness/Contrast adjustment layers. Also, how to resize the layers panel.

Adobe PS Brightness Contrast - WBT

This course shows how to correct the brightness and contrast of an image using editable adjustment layers. The video demonstrates how to resize image thumbnails and adjust vibrance and saturation.

Adobe PS Crop an Image - WBT

This course shows how to crop and rotate images using the Crop tool. The video also reviews the angle of rotation with the Rotate View tool.

Adobe PS Developing Raw Photographs - WBT

This course shows how to develop raw photographs using Adobe Camera Raw. The video will navigate through the raw panels, adjust the Temperature and Tint sliders, and use the White Balance tool.

Adobe Photoshop Getting Photos - WBT

This course shows how to use the Photo Downloader Utility included with Photoshop. The video also demonstrates how to retrieve images from a digital camera, organize photos on a hard drive, and name images.

Adobe PS Resize an Image - WBT

This course shows how to resize an image using the Size command, print an image at a certain size, change the pixels inside the image, email images, and post them on the web.

Adobe PS Retouch Blemishes - WBT

This course shows how to retouch blemishes using the Healing Brush and the Patch Tool. The video displays how to set a source point, clone areas, and paint over scars, pimples, and age spots.

Adobe PS Select Portions of Images - WBT

This course shows how to select one portion of an image. The video displays how to use the Magic Wand, Brush, and Move tools to perform independent edits.

Adobe PS Sharpen Details - WBT

This course shows how to sharpen the detail inside an image, use the Smart Sharpen filter to exaggerate the difference between light and dark pixels, and create a sharp edge.

Adobe PS Working with Layers - WBT

This course shows how to work with layers in Photoshop. The video uses the Color Range command and inverts images. The learner is also shown how to jump an image to an independent layer.

Adapting to Change - WBT

Change is seldom easy. Unfortunately, though, the only thing that is constant is change. Change happens in every aspect of our lives and we often have little to no control over what happens. We do, however, have a choice as to how we deal with change. This course will give you strategies to help you deal with, accept, and ultimately, thrive during the change process. Upon completion of this course, you will be able to: discuss the drivers and types of organizational change, describe the stages of change, recognize how change affects individuals, and apply strategies to thrive personally during the change process.

Addressing Emotions at Work (1/2 day)

This course will provide strategies to address your own strong emotions, and when appropriate, those of people you work with. In this course, you will: Identify the impact of emotions on your own productivity, identify factors that cause your emotions to intensify, so you can manage them more effectively, choose and apply techniques to address your own strong emotions, so you can focus on getting work done and take positive actions to help others manage their emotions when appropriate. The course will also help you to respond to the strong emotions of others in a constructive and objective way. Enrollment is open to all employees.

Addressing Employee Issues and Illness (1/2 day)

This course will teach supervisors their responsibilities and requirements when dealing with employees who have addiction problems or mental illness. This course will cover federal law, state law, and agency policies regarding these areas.

Apply Critical Thinking Skills - WBT

This course covers the basic application of critical thinking skills in problem solving and decision making. It is the second in the Critical thinking series, and builds on the previous course, "Critical Thinking: An Overview."

Building Better Performance through Employee Skill Development (1/2 Day)

This course will allow participants to share strategies and techniques that can be used before, during and after training to ensure support for the transfer of knowledge and skills to improve performance on the job. This course is open to all levels of management and to those with special permission from their agency.

Business Writing - WBT

This course provides users with information on how to form and deliver effective business writing communications. It is intended for all state employees.

Change Management – WBT

Change is difficult, especially in organizations. Any type of change upsets the established "norm" and creates an adjustment period for those involved. Organizations cannot change unless people change. As a leader, if you want to facilitate change in your area, having a vision for change is not enough. You need to understand people. This course will give you strategies to help you implement, manage, and sustain change within your area. After completing this course, you will be able to explain the basic principles of change management, determine strategies for implementing change initiatives, apply change management strategies to sustain change initiatives, and utilize the principles of change management to facilitate change initiatives.

Civil Service Essentials for Supervisors - WBT

This course provides users with information about the history of Civil Service, the supervisory role within Civil Service, and the importance of political activity rules.

Civil Service Requirements for Org Management (1/2 Day)

This course helps human resources professionals understand all of the principles involved with properly classifying positions in the state classified workforce.

Clarifying Performance Expectations (1/2 Day)

This course will assist participants in developing the skills needed to discuss performance expectations with staff in order to identify responsibilities, priorities and measurable objectives, as well as to gain individual support and commitment to the ideals of the agency. Enrollment is open to all levels of management and those with permission of their agency.

Common Myths That Affect Good Supervision - WBT

This course examines a number of harmful, common myths that exist in the state government workforce. The course deconstructs these myths, and offers specific management techniques to correct behavior resulting from these false beliefs.

Communicating within the Chain of Command - WBT

This course discusses strategies for effective communication within the chain of command. After you complete this course, you will be able to: Explain the advantages and disadvantages of Vertical Communication, Apply strategies for effectively communicating information to subordinates, Apply strategies for effectively receiving information from supervisors, Customize information for specific audiences by adapting your communication style.

Communicating Top Down Messages - WBT

This course discusses strategies for effectively communicating within the chain of command. Specifically designed for leaders and supervisors, this course teaches strategies for delivering top down communication.

Conducting an Effective Job Interview (1 Day)

This course provides strategies and techniques to help hiring managers evaluate and select the most qualified job candidates. This course is beneficial to any manager responsible for evaluating and hiring employees.

Conducting Effective Meetings - WBT

Meetings are an important part of a successful work environment. Without meetings, everyone would not be able to have the same common goal or work out important issues. Meetings, if not handled correctly, can quickly bring a group to chaos or be a complete waste of time. However, when conducted the proper way, meetings can be the key component in effectively communicating with your group and can motivate them to perform better. You will learn how to prepare and conduct a meeting, apply leadership skills to organize and run a meeting, and use strategies to control difficult participants and keep a meeting on task.

Conducting Productive Employee Performance Reviews (1 Day)

This course provides strategies on how to conduct the Performance Evaluation in a more productive manner to improve job performance and develop sound employee behavioral expectations. This course does not cover the mechanics of conducting the PES. It focuses on the conversations and strategies managers must use while completing the PES process itself and complements and expands on the PES on-line training.

Conflict Management - WBT

This course covers the basics of conflict management for the individual. During this course you will learn how to: recognize conflict situations, recognize the causes of conflict, identify both healthy and unhealthy responses to conflicts, understand the various conflict management styles, and know the steps in the conflict management process.

Consider and Prioritize Alternatives - WBT

This course is the third and final course in the Critical Thinking Series. Here you will learn how to best generate, evaluate, prioritize, and choose between alternative solutions and answers. During this course you will learn how to generate alternatives decisions or solutions, evaluate alternatives decisions or solutions, prioritize alternatives decisions or solutions, and choose the best alternative decisions or solutions.

Correcting Performance Problems (1/2 Day)

This course is designed to provide participants with the necessary skills for addressing recurring or serious performance problems to help an individual get performance back on track. Enrollment is open to all levels of management and those with permission of their agency.

Critical Thinking - WBT

Critical Thinking is the first course of the Critical Thinking series. In this course, we will define critical thinking, identify the steps and characteristics of the critical thinking pro, implement critical thinking techniques, and identify obstacles to critical thinking.

Customer Service Interacting with Customers - WBT

This online course explains the five factors of successful customer interactions. This online course explains the five factors of successful customer interactions.

Customer Service Overview - WBT

This online course provides an overview of customer service, providing specific techniques on preparing your agency, understanding your customers, and helping your customers.

Data Integrity In-Depth (1 Day)

This course will review and discuss the different scenarios and exceptions that cause an employee to appear on the monthly Data Integrity reports distributed by Civil Service. The ZP44: Contract Audit Reports, ZP117: Appraisals Reports, ZP28: Detail to Special Duty Report, and the ZP135: Flexible Employee Data Report are generated for all ISIS HR agencies and reviewed for errors and exceptions. Then, those exceptions are automatically distributed to the HR Directors for review. Students will receive information on how we determine who will appear on the reports, tips on how to correct errors, and previews of new reports to come.

Dealing with Change (1 Day)

This course equips participants with strategies and techniques to help themselves adapt to changes in their work situations – both large and small. They will learn how to identify areas of resistance and negative mental models, how to apply a model to learn how to manage their reactions to change, how to apply techniques that will foster creativity and innovation during the change process, and identify ways to be proactive during the implementation of changes. Enrollment is open to all employees.

Dealing with Difficult People - WBT

This online course examines the facets of dealing with difficult people including motivators, behaviors, and tips.

Delegated Classification Authority (1 Day)

This course helps human resources professionals understand all of the principles involved with properly classifying positions in the state classified workforce.

Delegating Effectively - WBT

This course provides tips and techniques designed to help you improve your ability to delegate. After the completion of this course you will be able to recognize the benefits of delegation, identify tasks appropriate for delegating, understand how to assign, communicate, and monitor a delegated task to ensure success, recognize and avoid micromanaging and taking back work, and identify and assign the levels of delegation to appropriate tasks.

Delegating Effectively (1/2 Day)

This course helps supervisors identify tools to implement in the workplace to ensure successful delegation. This includes confidence in staff’s ability to achieve success in the tasks delegated to them. This class is open to all supervisors and managers.

Developing a Motivated Workgroup (1 Day)

This course deals with motivation and goal setting as components of managing performance. Your supervisors will learn how to link goal setting with individual action plans, strategies, objectives, and goals of your agency. Supervisors will be able to diagnose motivation-related performance problems. Class exercises will enable them to use practical techniques to improve and maintain motivation. Enrollment is open to all levels of management and to those with special permission from their agency.

Developing Effective Teams (Part 1) (1 Day)

This course helps participants deal with the many interpersonal communication challenges they face at work. Participants will learn how to analyze personal communication styles, confront issues rather than people, apply strategies to minimize defensiveness in interactions with others, and demonstrate effective feedback techniques in a given situation. This class is open to any employee who works as part of a team.

Developing Effective Teams (Part 2) (1 Day)

This course helps participants deal with the many interpersonal communication challenges they face at work. Participants will learn how to analyze personal communication styles, confront issues rather than people, apply strategies to minimize defensiveness in interactions with others, and demonstrate effective feedback techniques in a given situation.

Developing Effective Teams (Part 3) (1 Day)

This course discusses strategies and techniques for developing effective teams. Participants will learn about the stages of team development, skills essential to working in a team environment, relationship-building roles, strategies for handling team conflict, and problem solving strategies. Discussion will emphasize building and maintaining a sense of community in the workplace. This class is open to all levels of management and to those with special permission from their agencies.

Diversity Awareness - WBT

This course provides an overview and awareness of the benefits of diversity for all state employees.

Diversity and the Workplace: Building Teams through Understanding (1 Day)

This course will examine the ways we handle the individual differences and diversity in the workplace. Participants will practice dealing with different diverse groups in order to: recognize the value of individual differences at all levels, provide employment and development opportunities to support diversity, create a climate in which everyone is respected and recognized.

Effective Conflict Resolution Strategies (1 Day)

This course teaches participants how to manage or resolve conflicts, confrontations and disagreements in an appropriate manner. This course is open to all staff.

Effective Presentation Skills (2 Days)

This course allows participants to practice the basic skills necessary to organize and deliver presentations. Enrollment is open to managers, trainers, and staff who make formal presentations as part of their current job responsibilities.

Effective Problem Solving and Decision Making (2 Days)

This course will guide participants through the process of diagnosing problems, identifying the root causes of problems, and generating and evaluating solutions to problems. Case situations will be used to help participants learn how to apply the problem solving process to their own work situations. Enrollment is open to all levels of management and those with permission of their agency.

Elements of Supervisory Practices, Part 1 (2 Days)

This course is designed to help supervisors make the transition from employee to supervisor. Becoming a supervisor requires more than simply having the title. Supervisors are not only responsible for their work, but also for the work of those they supervise. Through this class, participants will gain a foundation for the skills necessary to becoming an effective supervisor.

English in the Workplace (1 Day)

This course reviews basic grammar rules in order to ensure that written communication is clearly understood by the audience. It will help you to communicate ideas and facts in writing in a clear and organized manner and adjusts style, length, and level of written communication to fit the audience and situation.

Emotional Intelligence for Non-Supervisors - WBT

In this course you will learn how to effectively manage your emotions. Upon completion of this course you will be able to recognize the importance of emotional intelligence, identify emotions and how they affect you, properly express emotions in the workplace, discuss and improve your emotional quotient, effectively use emotional intelligence on the job and gain the benefits of doing so.

Ethical Behavior in the Workplace (1 Day)

This course will help participants learn how to evaluate work situations to identify potential ethical problems and conflicts of interest. Participants will learn how to comply with rules and/or laws governing potential areas of conflict, promote awareness of ethical behavior in work groups, and anticipate the implications of words and actions within work group goals. This class is open to management and to those employees with special permission from their agencies.

Ethical Leadership - WBT

This course covers the basics of ethical leadership and is designed to assist in determining possible unethical actions and recognize the differences between ethical and compliance questions. After completion of this course, you will be able to discuss the differences between ethics and compliance, summarize the sources of ethical behavior, recognize the supervisor’s responsibility to model ethical behavior, and describe possible ways to deal with unethical people.

Excel
Excel 2010 Basic Chart - WBT

After completing this course you will be able to: create a chart, makes changes to a chart after you create it, understand basic chart terminology.

Excel 2010 Conditional Formatting - WBT

After completing this course you will be able to: make data stand out by applying conditional formatting to cells, decide which type of conditional formatting to apply, clear conditional formatting from cells, make your own conditional formatting rules.

Excel 2010 Create Formulas - WBT

Use Excel to add, divide, multiply, or subtract. Learn how to write formulas and use math operators so that Excel calculates them the right way. Write formulas that can automatically update results when values change, or when you copy a formula to another location. Know the different types of cell references and when to use them when you copy formulas: relative, absolute, and mixed. Create formulas with functions to add numbers, calculate monthly payments, and capitalize proper names.

Excel 2010 Create Macros - WBT

Create a macro by using the Macro Recorder. Run the macro that you recorded. Make some minor changes to the macro by using the Visual Basic Editor in Excel. Save the macro to your personal macro workbook and assign a button to it.

Excel 2010 Create Spreadsheet - WBT

Create a new spreadsheet. Add, subtract, multiply, and divide in a spreadsheet. Enter and format column titles. Let Excel fill in some information for you. Add or delete columns, rows, and spreadsheets. Keep column titles in sight as you scroll down a spreadsheet. Select some printing options.

Excel 2010 If Function - WBT

Use the IF function. Use more than one IF function in a formula.

Excel 2010 Manage Information - WBT

Create tables. Change table format. Sort and filter table data. Use formulas with tables.

Excel 2010 Plan Payments and Savings - WBT

Figure out the monthly payments to pay off a credit card debt. Figure out monthly mortgage payments. Find out how much to save each month for a dream vacation. Find out long it will take to pay off a personal loan. Figure out a down payment. See how much your savings will add up to over time.

Excel 2010 Sparkline Data Trends - WBT

Add sparklines to spreadsheet cells. Determine which kind of sparkline to use. Change sparkline styles. Clear sparklines from spreadsheet cells.

Excel 2010 V Lookup Function - WBT

Enter VLOOKUP arguments in a formula. Use VLOOKUP to find values in Excel lists or tables. Avoid VLOOKUP errors.

Excel 2007 Calculate Data in a Pivot Table - WBT

Summarize data by using summary functions other than SUM, such as COUNT or MAX. Show data as a percentage of the total by using a custom calculation. Create your own formulas in PivotTable reports

Excel 2007 Create a Chart - WBT

Create a chart using the new Excel 2007 commands. Make changes to a chart after you create it. Understand basic chart terminology.

Excel 2007 Create a Workbook - WBT

Create a new workbook. Enter text and numbers. Edit text and numbers. Insert and delete columns and rows.

Excel 2007 Enter Formulas - WBT

Do math by typing simple formulas to add, divide, multiply, and subtract. Use cell references in formulas, so that Excel can automatically update results when values change or when you copy formulas. Use functions (prewritten formulas) to add up values, calculate averages, and find the smallest or largest value in a range of values.

Excel 2007 Export to SharePoint - WBT

Prepare data to export to your SharePoint site by converting the data to a table, Export an Excel table to a SharePoint list, Edit data in the SharePoint list. Refresh the Excel table to incorporate changes from the SharePoint list.

Excel 2007 Filter Pivottables - WBT

Filter to hide and display selected data in PivotTable reports.

Excel 2007 Pivottable Reports - WBT

Use a PivotTable report to analyze and summarize your data.

Excel 2007 Services I: Basics - WBT

Publish spreadsheets on your SharePoint Server 2007 Enterprise site, see how people can view and interact with spreadsheets in Excel, services by using a Web browser, instead of by opening files in the Excel program.

Excel 2007 Services II: Permissions - WBT

Know the software you need in order to use Excel Services. Understand SharePoint permissions and how they affect the actions people can take with files published to your SharePoint site. Know what is happening if you see a message about trusted file locations after you publish a file to your SharePoint site.

Excel 2007 Services III Visibilities - WBT

Display individual spreadsheets instead of an entire workbook on your SharePoint site that people can see in Excel Services by using a Web browser. Display selected spreadsheet items, such as charts or PivotTable reports, instead of individual worksheets.

Excel 2007 Services IV User Input - WBT

Allow people to do calculations in Excel Services

Excel 2007 Up to Speed 2007 - WBT

Get a handle on the new look of Excel. Find everyday commands on the Ribbon: Cut, Copy, Paste, Insert Sheet Rows, Insert Sheet Columns, and Sum. Save workbooks in the new Excel file formats.

Excel 2007 Figure Dates with Formulas - WBT

Use formulas to find the number of days between dates. Determine the date that falls after a numberof workdays. Find a date that falls after a number of years, months, or days.

Facilitating Change (1 Day)

Have you experienced resistance to change efforts in your agency? Did you know that most employees resist the way change is implemented, not the change itself? By examining the top eight reasons change efforts fail, this 1-day class will help participants develop a winning strategy for successful change implementation. Participants will learn how to persuasively communicate the need for change, gather support and buy-in, create a vision, facilitate unlearning, and manage conflict resulting from change to reduce overall resistance to inevitable changes in the workplace. This class is open to all executive-level leaders, managers and supervisors.

Five Choices to Productivity (1 Day)

This course will cover the five choices that, when consistently made, ensure that you will achieve extraordinary productivity in your work and life. This class presents and explains the five choices as well as demonstrates how to implement the practices.

Grammar - WBT

This course examines different areas of grammar including: capitalization, compounding, parts of speech, sentence structure, subject and verb agreement, which vs. that, and who vs. whom.

Hiring and Retaining Top Talent - WBT

This course provides managers with tips for interviewing, on-boarding, and motivating employees. This course provides managers with tips for interviewing, on-boarding, and motivating employees.

C.H.R.P. Module 1: Staffing Considerations (1 Day)

This course will include a discussion of the constitutionally defined purpose of merit hiring, the benefits of different selection procedures, and an in-depth discussion of Chapter 22 and 23 rules. This class is open to employees working in Human Resources positions only.

C.H.R.P. Module 2: Compensation/Pay Rules and Classification Issues (1 Day)

This course will include a review of the pay rules in Chapter 6 of the Civil Service rules and the classification issues in Chapter 5 of the rules. This class is open to employees working in Human Resources positions only.

C.H.R.P. Module 3: Disciplinary Actions And Civil Service Appeals (1 Day)

This course will include information on how to take legal disciplinary actions, and an overview of the Civil Service rules regarding appeals and what an agency should know to win a Civil Service appeal. This class is open to employees working in Human Resources positions only.

C.H.R.P. Module 4: LASERS Agency Training/RRM Workshop (1 Day)

This course is taught by staff from LASERS will include updates and details associated with everything from enrollment of a member in the retirement system to guiding an employee through the retirement process. The curriculum will include changes in current legislation; enrollment information; contribution reporting; purchasing service credit; refund of contributions; survivor benefits; various types of retirement disability; early retirement, regular retirement, deferred retirement option plan (DROP) and initial benefit option IBO; eligibility requirements; and rehired retirees. It is recommended by LASERS that this workshop be attended annually.

HR Capstone Workshop (1 Day)

This course is a part of the CPTP SCS Foundations for HR Professionals curriculum. It provides opportunities for HR Professionals to apply the theoretical knowledge gained in the online courses in realistic and practical activities and simulations. It is intended for HR professionals seeking to improve upon the knowledge and skills needed to be successful in a civil service environment.

HR Civil Service Department Overview - WBT

This course will identify the various divisions within State Civil Service and help learners understand the functions of each division. INTENDED AUDIENCE: All Human Resources Professionals.

HR Civil Service Essentials - WBT

This course provides information about the history of Civil Service, the Human Resources role within Civil Service, and the importance of political activity rules. INTENDED AUDIENCE: All Human Resources Professionals.

HR Common Myths - WBT

This course examines a number of harmful, common myths that exist in the state government workforce. The course deconstructs these myths; and offers specific techniques to correct behavior resulting from these false beliefs. INTENDED AUDIENCE: All Human Resources Professionals.

HR Documentation and Grievances - WBT

This course serves as a guide to documentation standards and procedures and a brief overview on grievances. INTENDED AUDIENCE: All Human Resources Professionals.

HR Interviewing and Onboarding - WBT

This course provides HR professionals with tips for interviewing, orienting, and on-boarding new employees. INTENDED AUDIENCE: All Human Resources Professionals.

HR Leave Management - WBT

This course provides Human Resource Professionals tools and techniques to manage leave for an agency's employees. INTENDED AUDIENCE: All Human Resource Professionals.

HR Monthly Webinar (1 Hour)

This webinar provides HR professionals with the opportunity to learn timely and relevant topics of interest, including layoff measures, PES issues, and Civil Service rules. Led by the division of Program Assistance staff, these webinars are intended for HR professionals only. Webinars occur monthly on the third Tuesday of each month and begin at 9 AM. Click the CLICK HERE TO REGISTER link to register for upcoming webinar sessions.

HR Panel Q and A (2 Hours)

This panel is offered twice per year. It is a half-day question and answer session. These sessions provide HR professionals with access to the executive team of SCS who will be available to answer questions and provide guidance to participants on timely HR topics. These sessions are intended for HR professionals only.

Improving Employee Performance through Coaching (1 Day)

This course presents the coaching process and strategies for improving employee performance. Supervisors will learn about performance counseling, specific coaching strategies and motivation techniques. Coaching is presented as an effective tool for improving employee performance while also building employee commitment. This course is open to current supervisors and managers.

Inspirational Leadership - WBT

This course will help you to identify those characteristics and principles that will allow you to become an inspirational leader. Upon completion, you will be able to define inspirational leadership, identify the four characteristics of an inspirational leader, identify the eight parts of the inspirational leadership model, and apply strategies to inspire your employees.

Individual Differences and Diversity in the Workplace (1 Day)

This course will examine the ways we handle the differences of people in the workplace. Participants will learn how and why we have different perceptions about people and how those perceptions can affect teamwork and productivity in positive and negative ways. Participants will practice dealing with different dimensions of diversity in structured exercises and learn how to create a climate in which all employees’ contributions are recognized and appreciated.

Introduction to Interpreting Minimum Qualifications - WBT

This course will instruct participants on how to interpret minimum qualifications for education and experience when reviewing state job applications.

Introduction to Project Management - WBT

This course provides an introductory overview to project management. It includes an overview of the project management process and the role of a project manager in the project management process. This course is the first in a series of five project management courses.

Leadership Certification Series Help - WBT

This course helps Leadership Certification Series participants learn important information about navigating and completing courses and course certifications in the CPTP Leadership Certification Series system.

Leave Management - WBT

This course outlines the supervisor’s rights and responsibilities in managing employee leave. The course covers various types of leave, and outlines requirements and obligations for each.

Lotus
LOTUS Notes Add an Attachment - WBT

This tutorial shows how to add an attachment to a Lotus Notes document.

LOTUS Notes Add a Calendar - WBT

This course shows how to add a calendar to your Lotus Notes calendar and set display options.

LOTUS Notes Add Graphics - WBT

This tutorial shows how to add graphics into documents, spreadsheets, and presentations.

LOTUS Notes Add a Signature - WBT

This course shows how to add a signature to all of the messages you send.

LOTUS Notes Archive Settings - WBT

This tutorial shows how to change archive settings for Lotus Notes mail.

LOTUS Notes Color Coding Mail - WBT

This tutorial shows how to color-code your mail by sender, to make it easier to scan your inbox.

LOTUS Notes Delegating Access - WBT

This tutorial shows how to let specified people open your mail and read your e-mails, calendar entries, to do items, and contacts.

LOTUS Notes Delegating a Folder - WBT

This tutorial shows how to delete a folder in Lotus Notes (provided you have sufficient rights.)

LOTUS Notes Display as Conversation - WBT

This tutorial shows how to display e-mails and their replies as conversations.

LOTUS Notes Emptying Trash - WBT

This tutorial shows how to change preferences for emptying trash in Lotus Notes mail.

LOTUS Notes External Calendar - WBT

This tutorial shows how to add external calendar invitations to your Lotus Notes calendar.

LOTUS Notes Inbox - WBT

This tutorial shows how to navigate the Lotus Notes 8 inbox.

LOTUS Notes Introduction to LOTUS Notes 8 - WBT

This tutorial shows features of Lotus Notes 8.

LOTUS Notes Moving a Folder - WBT

This tutorial shows how to move folders in their own mail file or an application.

LOTUS Notes: Notes 101 - WBT

This tutorial shows what Lotus Notes can do for you.

LOTUS Notes Out of Office Messages - WBT

This tutorial shows how to color-code your mail by sender, to make it easier to scan your inbox.

LOTUS Notes Outlook TO LOTUS Notes - WBT

This tutorial introduces Microsoft Outlook users to the Lotus Notes user interface and how to perform familiar Outlook tasks in Lotus Notes.

LOTUS Notes Previewing E-Mails - WBT

This tutorial shows how to display an e-mail preview in the Notes sidebar.

LOTUS Notes Remove Meeting Invites - WBT

This tutorial shows how to automatically remove meeting invitations from the inbox.

LOTUS Notes Repeating Meeting - WBT

This tutorial shows how to schedule a repeating meeting, and describes the options for when and how long the meeting will repeat.

LOTUS Notes Schedule a Meeting - WBT

This tutorial walks you through the options you have when scheduling a meeting.

LOTUS Notes Search Tips - WBT

This tutorial shows how to use the search feature in Lotus Notes 8.

LOTUS Notes Separate Windows - WBT

This tutorial shows how to open an e-mail in a new window.

LOTUS Notes Types of Tables - WBT

This tutorial shows how to create different types of tables in Lotus Notes.

Manager’s Role in Workforce and Succession Planning (1 Day)

This course introduces upper and middle management to the concepts involved in succession planning and their roles in the process. Participants will have the opportunity to begin working on their own succession plans. This course is open to middle and upper level managers unless special permission is requested.

Managing and Improving Work Processes (2 Days)

This course will examine how work processes impact effectiveness. Participants will learn how to analyze current processes, develop a tracking system, break down processes into tasks and apply an improvement strategy. The skills learned in this class will be applicable to the management of any work process. This class is open to management and to those with special permission from their agencies.

Managing Across Generations (1 Day)

This course provides participants with the information needed to identify and understand the characteristics of the four generations in the workforce and how to cultivate this diversity into a productive work team. Participants will learn how to improve communication and deal with conflict related to generational differences. Enrollment is open to all supervisors and managers and those with permission of their agency.

Managing Work Time Effectively (1/2 Day)

This course assists participants in determining how their time is being spent and learning techniques to effectively manage their time. Emphasis will be placed on establishing work priorities. Participants will develop a prioritization plan to be used on the job. This course is open to all employees.

Motivation and Leadership - WBT

This course will cover the basics of developing as a motivational leader. When you have completed this course you will be able to contrast the various types of power and how they affect motivation, identify the primary qualities of a leader, discuss different types of motivation, describe the factors involved in motivating others, and apply motivational leadership strategies.

Myths That Affect Good Supervision - WBT

This course examines a number of harmful, common myths that exist in the state government workforce. The course deconstructs these myths, and offers specific management techniques to correct behavior resulting from these false beliefs.

Organizational Dynamics - WBT

This course illustrates how organizational dynamics are influenced by individuals and their use (or misuse) of workplace power and politics, as well as the existing organizational culture. When you complete this course, you will be able to: identify the types of power that exist within the workplace, discuss the effects of workplace politics, recognize the symptoms of dysfunction in the workplace, apply solutions to improve organizational health, explain organizational culture and its effects, and apply strategies for cultivating a positive organizational culture.

Outlook
Outlook 2010 Automatic Replies - WBT

Create and send automatic replies if you use a Microsoft Exchange Server account. Create and send automatic Replies if you don't have an Exchange account (you use a services such as Hotmail, Gmail, or your ISP's mail service). Stop both types of replies (Exchange and other types of accounts). Create rules to help manage incoming messages while you're gone.

Outlook 2010 Best Practices - WBT

Create a system for managing email effectively. Use email and tasks together to plan your work. Schedule time in your calendar for maintaining your system.

Outlook 2010 Keyboard Shortcuts - WBT

Use the ALT key to access any button or command on the ribbon. Use the ALT key to access buttons, check boxes, and menus in a dialog box. Use ALT key shortcuts in dialog boxes. Use other kinds of access keys, like F6.

Outlook 2010 Mailbox Management Part 1 - WBT

Switch between the predefined views that Outlook provides. Turn grouping on or off. Add or remove columns in a view. Create custom views. Start and stop Conversations view. Use the Clean Up and Ignore commands. Undo a cleanup or ignore operation.

Outlook 2010 Mailbox Management Part 2 - WBT

In this course, you will learn to install any updates needed to run Instant Search, use Instant Search to find messages and items in your mailbox, configure Instant Search to look through your entire mailbox, use the Instant Search ribbon tab, turn on Search Folders, enter parameters for Search Folders, create a custom Search Folder, and delete Search Folders.

Outlook 2010 Mailbox Management Part 3 - WBT

Create folders. Use punctuation marks and other characters to control the order of your folders. Add folders to your Favorites in the Navigation Pane. Move and delete folders Create Outlook Data files (PST files). Create folders in your PST files

Outlook 2010 RSS Feeds - WBT

Identify web pages and blogs that provide RSS Feeds. Subscribe to an RSS Feed. Synchronize Outlook with your Feeds. Read RSS items in Outlook. Change settings, such as folder locations, for your Feeds. Use search folders to filter out unwanted items. Remove an RSS feed from Outlook. Unsubscribe to a feed.

Outlook 2010 Signatures - WBT

Create a basic e-mail signature. Format the text in a signature. Add a hyperlink to a signature. Add an image such as a corporate logo to a signature. Create signatures in the Outlook Web App. Convert a handwritten signature into a graphic. Create a signature that uses a two-column layout. Use a signature template.

Outlook 2010 Tame your Inbox - WBT

Create and respond to messages more efficiently. Know at a glance who replied to whom, and when. Always reply to the most recent message in a conversation. Choose the folder arrangement that works best for the task at hand. Act on whole conversations at once.

Outlook 2010 Save Time with Templates - WBT

Create, save, and use an email template. Download and customize a readymade email template. Save appointments or meetings, tasks, and contacts as templates. Share templates with others.

Outlook 2007 Auto Archive - WBT

Set up Outlook to move e-mail to Archive folders, automatically. Archive messages automatically or at any time you choose. Use different Archive settings for different folders to suit your needs.

Outlook 2007 Birthdays - WBT

Create annually recurring events in your calendar to keep track of birthdays and anniversaries. Set up reminders so that you have time to purchase a card or gift.

Outlook 2007 Calendar Basics - WBT

Use the right type of calendar entry for each occasion. Use reminders to let your calendar make sure you remember activities. Use recurrence to quickly schedule activities that occur more than once. Use colors and free/busy time indicators to show calendar entries according to your needs.

Outlook 2007 Delegate Access - WBT

Make someone a delegate with access to your calendar. Act as a delegate, request and accept meetings and schedule appointments on behalf of someone else.

Outlook 2007 Electronic Business Card - WBT

Create your own distinctive Electronic Business Cards and send them to others via e-mail. Keep your cards up to date. Control how and when you send an Electronic Business Card.

Outlook 2007 Linking Contacts and Birthdays - WBT

Add a shortcut to a contact. Add a shortcut to a calendar event.

Outlook 2007 Manage Inbox Size - WBT

View the size of your mailbox and its folders. Understand what makes an e-mail message big and find the size of any message. Set up some simple processes and use tools built into Outlook to prevent e-mail pileup from happening in the first place.

Outlook 2007 Multiple Calendars - WBT

Create additional Outlook calendars and keep them separate from your main calendar. Use multiple calendars and compare the schedules they contain. Display or hide different calendars and make multiple calendars easy to find by organizing them in the Navigation Pane.

Outlook 2007 Organize Inbox - WBT

Use your messages to schedule tasks, set up meetings, or create contacts. Flag messages in your Inbox to create a To Do list. Color code messages using category labels that you create. Organize messages into groups with folders. Find any message quickly.

Outlook 2007 Personal Folders - WBT

Create a Personal Folders file that you can use to move your e-mail messages from the server to your own computer. Create subfolders inside the Personal Folders file for better organization. Export messages to a Personal Folders file to create backup copies of them.

Outlook 2007 RSS Feeds - WBT

Identify Web pages that contain RSS Feeds. Subscribe to an RSS Feed and set up Outlook for delivery. Read RSS articles and blogs in Outlook. Remove an RSS Feed from Outlook. Choose where RSS Feed articles are delivered in Outlook.

Outlook 2007 Reduce Spam - WBT

Use the Outlook 2007 Junk E-mail Filter to full advantage. Understand the importance of applying the filter updates that Microsoft provides. Set the level of protection provided by the filter. Accept or block messages addressed from or to specific people or domains. (The domain is the part of an e-mail address after the @ symbol.)

Outlook 2007 Retrieve and Back up Messages - WBT

Show Personal Folders or Archive Folders in the Navigation Pane to gain access to your stored messages. Avoid problems by following some best practices for common tasks such as keeping backup files or archives of your own e-mail, and for easily recognizing what's inside those files or archives. Find tools that you can download to help you quickly and easily back up your PST files.

Outlook 2007 Search Folders - WBT

Understand how Search Folders work. Use Search Folders to quickly sort, organize, and find e-mail messages. Modify a default Search Folder such as the Unread Mail folder. Make your own custom Search Folders using criteria that you specify.

Outlook 2007 Signatures - WBT

Create your own signatures using text, hyperlinks, pictures, or even an Electronic Business Card. Use your signature in every message or just when you want to. Create different signatures for your different roles or e-mail accounts and switch between them to suit your needs.

Outlook 2007 Storing Emails - WBT

Understand the benefits (and drawbacks) of storing messages on your own computer. Distinguish between two basic methods for personal storage: Archive and Personal Folders.

Peer-to-Peer Conflict - WBT

This is a follow on course to CPTP Conflict Management WBT. This course goes into more detail on how to handle conflict among peers. The learning outcomes are to identify the best methods in dealing with interpersonal conflict situations, identify what NOT to do in dealing with an interpersonal conflict situation, discuss the differences between conflict management styles, explain the need to take responsibility for dealing with conflict situations, identify the three #Active Listening# steps to take when in a conflict situation, and recognize the particular challenges of dealing with peer-to-peer conflict.

Performance Management for Executives - WBT

This course provides information regarding the state's classified workforce, the Performance Evaluation System (PES), and taking hiring and correction actions in accordance with Civil Service rules. It is intended to satisfy requirements mandated for appointing authorities under Legislative Act 377. Required Audience: Agency Appointing Authorities.

Planning and Accountability (2 Days)

This course is designed to facilitate the performance measures phase of the strategic planning process. The course will provide an introduction to the role of performance management, an overview of the strategic planning process, and tools to develop methods to measure results.

PES
PES Basics - WBT

This course provides all state employees, including employees, supervisors, and second level reviewers, with information about the importance of a performance evaluation system and the history of performance evaluations within the state of Louisiana.

PES Planning Process - WBT

This course covers the complete planning process utilized by the Performance Evaluation System (PES). It consists of three separate but equally accessible earning paths for supervisors, employees, and 2nd Level Evaluators.

PES Evaluation Process - WBT

This course covers the complete evaluation process utilized by the Performance Evaluation System (PES). It consists of three separate but equally accessible learning paths for supervisors, employees, and 2nd Level Evaluators.

PES Forms - WBT

This course provides PES forms users with directions for completing each step of the PES form. Also included is a comprehensive demonstration of the Bank of Expectations web-based application. This course is intended as a support tool for state supervisors using the State Civil Service provided form to complete the PES process. It is not a part of the State Civil Service Commission mandated training requirement for PES training.

PowerPoint
PowerPoint 2010 Animations - WBT

Change the timing for an animation using On click, With previous, or After previous. Change the speed for an animation: speed it up, slow it down, and even delay it. Change the order of the animation using the Animation Pane (previously known as the Custom Animation Pane). Add a sound to an animation. Add a custom animation using a motion path.

PowerPoint 2010 Animations and Transitions - WBT

Animate text, charts and shapes. Add an animation to all slides in your presentation. Add transitions (animation effects between slides). Remove animations and transitions.

PowerPoint 2010 Broadcast a Celebration - WBT

Broadcast a presentation to people outside your company. Broadcast a presentation internally, to your coworkers. See what the broadcast experience is like for the attendees. Identify problems that can arise during a broadcast.

PowerPoint 2010 Create a Presentation - WBT

Create slides and add text. Choose a slide layout, insert a picture, and apply a theme. Change the size and position of slide elements. Format pictures, shapes, and other slide content. Create speaker notes to use when you present. Share the presentation file for review. Print handouts and prepare to present.

PowerPoint 2010 Data Charts - WBT

Visualize data with a chart. Compare parts of a whole using a pie chart. Insert a column chart to show change over time. Define what a data series is. Define what a category is. Select and customize chart components.

PowerPoint 2010 Insert Photos - WBT

Insert a single photo. Create a photo album. Crop a photo. Align, distribute, and rotate a photo. Apply styles and effects to photos. Manage file size by linking to photos.

PowerPoint 2010 Insert Videos - WBT

Embed a video into a presentation. Manage file size by linking to a video. Size a video frame. Change the start and end times by trimming the video. Set a video to play full screen. Set a video to play automatically during a slide show. Insert a video from a website, for example, YouTube.

PowerPoint 2010 Keyboard Shortcuts - WBT

Define the two kinds of keyboard shortcuts available: access keys and key combinations. Access tabs, buttons, options, and commands using the ALT key. Directly perform tasks by using the CTRL key. Perform a variety of tasks using the keyboard: from opening and working with files, to starting and stopping a slide show.

PowerPoint 2010 Smart Art Graphics - WBT

Decide which chart or diagram is right for you: SmartArt graphic or data chart. Visualize text by using SmartArt graphics. Add text and shapes to a SmartArt graphic. Work with text levels to create shapes for any kind of SmartArt graphic: from process diagrams to organization charts.

PowerPoint 2010 Tips and Tricks - WBT

Open PowerPoint fast by using a keyboard shortcut. Use a template from Office.com. Make a slide from a single bullet. Crop a picture to a shape. Zoom with your mouse. Reuse a slide from another presentation. Use Slide Sorter view. Insert a screenshot. Insert a screen clipping. Show or hide the ribbon. Use the Quick Access Toolbar.

PowerPoint 2007 Create Presentation - WBT

Create slides and add text. Insert pictures and other content. Apply a theme for the presentation's overall look. Print handouts and notes. Prepare to give the show.

PowerPoint 2007 Custom Layouts - WBT

Create a custom slide layout. Add a picture (logo) to your layout. Use the custom slide layout in your presentation. Save the custom slide layout for reuse in future presentations.

PowerPoint Insert Photos - WBT

Arrange your pictures in a photo album format. Insert single pictures; move, size, and crop them. Use varied layouts. Apply frame styles, colors, and effects. Keep picture file sizes small.

PowerPoint 2007 SharePoint I - WBT

Understand the requirements for setting up a slide library. Create a slide library. Publish slides to the library. Work with slides in the library.

PowerPoint 2007 SharePoint II - WBT

Copy slides into a presentation from the library. Edit slides in the library. Get the latest slide content from the library. Open and work in the library without leaving PowerPoint.

PowerPoint 2007 Smart Art - WBT

Use SmartArt graphics effectively with your content. Create SmartArt graphics based on existing text or from scratch. Edit the look and layout of SmartArt graphics to fit your content. Update diagrams created in previous versions of PowerPoint so they look consistent with your PowerPoint 2007 SmartArt graphics.

PowerPoint Sound Effects - WBT

This course outlines how to use sound effects in PowerPoint.

PowerPoint Themes - WBT

This course outlines how to create themes in PowerPoint.

PowerPoint Up to Speed with 2007 - WBT

This course highlights changes in PowerPoint 2007.

Preventing Sexual Harassment - WBT

This course provides learners with information on how to identify, prevent, and report sexual harassment that occurs in the workplace. It is intended to meet the requirements of 2012 Senate Concurrent Resolution No. 107. It must be completed each calendar year.

Prioritizing Tasks with Agency Mission and Values - WBT

Using established time management strategies, this course offers general guidelines and practical techniques for prioritizing tasks using the mission and vision of an agency. Apply time management strategies to determine and address important/urgent tasks. Determine and prioritize mission critical tasks. Discuss the role of Strategic Alignment. Prioritize your own schedule in accordance with agency mission and goals.

Professional Writing Skills (1 Day)

This course equips participants with skills to write what they mean in a clear, concise style. Through lecture, examples, and practice exercises, participants will gain confidence in their ability to plan and structure reports, letters, and memos. This course is not intended as a grammar/punctuation course. We have one of those now: English in the Workplace, plus we have a web-based course for that. Enrollment is open to all managers and other employees with permission of their agency.

Professionalism and Productivity for Non-Supervisors (2 Days)

This course covers professional behavior, communicating as a professional, managing conflict as a team professional, personal organization and productivity, and personal goal setting. The number of classes appropriate for non-supervisors is much lower than those for your supervisors. This course is open only to non-supervisors.

Professionalism for Supervisors (1 Day)

This course addresses topics such as professional behavior, communication, managing conflict, personal organization, and personal goal setting.

Professionalism in the Workplace (1 Day)

This course will examine the various aspects of conducting yourself in a professional manner in the workplace and will afford the student the opportunity for self-evaluation in their own professional performance in the workplace.

Professionalism in the Workplace - WBT

This course is the e-learning companion to the instructor-led “Professionalism in the Workplace” course. It covers the basics of becoming a better professional within the scope of your agency and position. The learning outcomes for this course are to: define professionalism, demonstrate the elements of professional appearance, maintain a level of professionalism in your communications, and apply strategies to improve professional behavior.

Project Management: Monitoring Closeout - WBT

This course is the last of the five courses in the Project Management Series. Understand the basics of project control, Recognize the importance of status meetings and how to run them effectively, Identify the types of delays and ways to minimize their effects, Understand the closeout process.

Project Management Planning - WBT

This course provides the learner with specific information on the planning function of the project management process. It outlines the milestones required for proper planning in project management. This course is part three of a five course series on project management.

Project Management Scheduling - WBT

This course provides learners with information on scheduling tools used to track and predict project timelines. It is a part of the CPTP Project Management online course series and is intended for learners who manage projects as a part of their job roles.

Project Manager’s Role - WBT

This course provides the learner with specific information on the role of a project manager's role within the project management process. It outlines expectations and duties of the project manager. This course is part two of a five course series on project management.

Providing Quality Service (1 Day)

This course will provide specific strategies to help participants meet the needs of their customers, which includes private citizens and other state agencies. Need help dealing with difficult, challenging customers? This is the place to be. Participants will also learn methods for utilizing resources within their agencies. This course is available to all employees.

Punctuation - WBT

This course covers most punctuation marks and the correct usage of each. Intended Audience: All state employees.

Requirements for Organizational Management (1 Day)

This course is designed to review and discuss information that must be recorded on positions in the ISIS HR system to be in compliance with Civil Service requirements.

SCS Entry Guidelines/Reporting (1/2 Day)

This course is designed to serve as an introduction to the SCS Entry Guidelines and to provide guidance on how to audit agency data for SCS Rule compliance using LaGov HCM reporting techniques.

Self-Motivation in the Workplace (1 Day)

This course will examine how to be more motivated at work and will use this course as an opportunity to identify ways to build a sense of meaningfulness into their working environment. One of the learning objectives is for the participant to assess his or her own needs in order to motivate himself or herself. Enrollment is open to all employees: supervisors and non-supervisors - professional-level, frontline, administrative staff, etc.

Situational Leadership 1 - WBT

This course will help you examine your beliefs about employees and how these beliefs affect your leadership style. It will also help you expand your options as a supervisor by giving you additional tools you can use in different situations. After you complete this course, you will be able to identify your leadership style, discuss Theory X and Theory Y theories of leadership, apply leadership strategies appropriate to the situation at hand, and avoid common leadership pitfalls

Strategic Alignment - WBT

Strategic alignment uses an agency's mission, vision, and values statements as a guide in the decision making process. This course is designed to help leaders align tasks with these agency standards to increase employee engagement and to achieve agency goals.

Strategic Planning - WBT

This course is intended to help supervisors and employees understand the strategic planning process. It is not designed for upper-level managers involved in strategic planning. Managers who are involved in the strategic planning process should take the CPTP instructor-led course: Planning and Accountability. After you complete this course, you will be able to define strategic planning; explain the purpose and scope of strategic planning; identify the components of a basic strategic plan; and discuss your role in strategic planning.

Strategic Thinking - WBT

This course will give you techniques to help you to become a strategic thinker. It will also help you use strategic thinking on the job, especially in relation to teams or supervisory duties. Upon completion, you will be able to explain strategic thinking and its benefits, identify the traits of strategic thinkers, overcome barriers to strategic thinking, and apply strategic thinking techniques in the workplace.

Strategies for Supervisory Success (1 Day)

This course covers the various aspects of being a supervisor. Supervision is defined in this book as the first level management of the organization and is concerned with encouraging members of the work unit to contribute positively toward accomplishing the organization’s goals and objectives. Although the definition is simple, the job of supervision is quite complex. The varied work of the supervisor can be difficult to master. Yet mastery of supervision is vital to organizational success because supervisors are the management persons that most employees see and deal with every day.

Stress Management - WBT

This course examines signs, causes, and coping mechanisms for stress in the workplace.

Supervisory Group 1 Capstone Workshop (1 Day)

This course is the culmination of the Supervisory Group 1 program. It reviews knowledge and activates skills gained in prerequisite courses. Learning objectives for this course include: define critical job behaviors, create structured interviewing scripts, conduct performance planning sessions, determine onboarding activities, practice motivational discussions, conduct counseling sessions, document disciplinary and performance issues, and practice support-building activities.

Time Management - WBT

The key to high productivity lies in setting priorities and managing time. Time management skills provide individuals with the ability to identify important tasks, plan time strategically, and manage emergencies effectively. In this course, learners will understand the importance of effective time management, learn strategies to effectively manage time, and develop good time management habits.

Train the Trainer (1 Day)

This course provides trainers with tips for how to effectively conduct a class in an adult learning environment. Upon completion of this course, learners will be able to: Understand the adult learner and their learning styles and utilize training methods aimed at engaging each type of learner, demonstrate effective instructional skills in relation to leading a class and dealing with difficult participants, give a 10-minute presentation in which you will be critiqued by fellow class participants and the instructor. Intended Audience: State Trainers

Understanding Organizational Dynamics - WBT

Organizational Dynamics is how people in a group work together to accomplish a task. This course illustrates how dynamics are influenced by individuals and their use (or misuse) of workplace power and politics, as well as the existing organizational culture.

Validating Employee Performance - WBT

This course provides managers with tips on how to objectively document workplace performance for their employees. It also discusses the appeals process and how a manager can best prepare himself/herself for this process.

Word
Word 2010 Accessibility - WBT

Apply heading styles and paragraph formatting to your document. Add alternative text to images, objects and tables. Structure layout tables for easy navigation. Use other tips and tricks for keeping your documents accessible.

Word 2010 Create Compelling Documents - WBT

Use text effects to apply the same types of formatting that you use for graphics and images directly to document text. Adjust, correct, and enhance images with picture editing tools. Insert screen clippings and screenshots into your document. Add and edit SmartArt graphics.

Word 2010 Create a Document - WBT

Create and save a new document. Fix spelling and grammar as you type. Add formatting to your text. Change page margins.

Word 2010 Create a document Part II - WBT

Move around in the document. Use formatting marks. Move text around in the document. Change line spacing and alignment.

Word 2010 Keyboard Shortcuts - WBT

Define the two kinds of keyboard shortcuts: access keys and key combinations. Access tabs, buttons, options, and commands using the ALT key Directly perform tasks by using the CTRL key. Perform a variety of tasks using the keyboard: from opening and working with documents to selecting and formatting text.

Word 2010 Navigation Pane - WBT

Get a bird’s-eye view of document pages and headings by using the Navigation Pane, and then go to a specific section or page with one click. Quickly locate, add to, and reorganize content by working with headings in the Navigation Pane. Find all instances of specific text and other items such as tables without having to scroll for them, as well as replace text.

Word 2010 Table of Contents - WBT

Generate and update a TOC. Prepare headings so they'll be included in the TOC. Change TOC settings. Modify TOC styles. Remove a TOC.

Word 10 Tips and Tricks - WBT

Open Word quickly by using a keyboard shortcut. Use a template from Office.com. Convert a list into a table. Convert a list into a SmartArt graphic. Crop a picture to a shape. Zoom with your mouse. Put a document on SkyDrive. Find and replace text. Use advanced selection techniques. Show or hide the ribbon. Use the Quick Access Toolbar. Make a to-do list with checkboxes.

Word 2007 Bullets Numbers and Lists - WBT

Create a bulleted or numbered list. Change the look of a bulleted or numbered list. Combine two separate lists. Use a multilevel list.

Word 2007 Create Document - WBT

Create and save a document. Accept or reject suggested revisions for spelling and grammar as you type. Change page margins. Adjust spacing by deleting any extra spaces between words or extra lines between paragraphs.

Word 2007 Create Outline - WBT

Create a document outline from scratch. Reorganize or restructure an existing outline. Promote or demote outline entries so that they hold a greater or lesser level of prominence in your overall outline (for example, turn a top-level heading into a subheading). Expand and collapse portions of the outline, and view an existing document in outline format.

Word 2007 Customize Your Table of Contents - WBT

Format a TOC to get it looking the way you want. Include custom chapter titles and headings in your TOC. Include outline levels in your TOC.

Word 2007 Decorate Documents - WBT

Add a watermark or background. Create borders and shading effects on text, tables, and entire pages. Animate text and create other graphical text effects

Word 2007 Make Your Document Stand Out - WBT

Emphasize text with bold, italic, or underline formatting. Create bulleted and numbered lists. Use styles to format text.

Word 2007 Format with Styles - WBT

Understand what styles are and how they relate to formatting. Use the new Quick Styles gallery, and change all styles at once with style sets. Apply and modify styles and create new ones.

Word 2007 Header Footer Basic - WBT

Add page numbers. Add more elaborate headers and footers, with areas for document title, date, and other information. Work in the header and footer areas to format content and add text. Add the document file name and path. Delete a header or a footer.

Word 2007 Headers and Footers - WBT

Create document sections by adding section breaks. Work within sections to create varied headers and footers. Apply a different-first-page setting for headers and footers. Create headers and footers for facing pages.

Word 2007 Mail Merge I - WBT

Understand how mail merge works so that you can get the results you want. Set up a document for a mass mailing. Use the Mail Merge Wizard to perform a basic mail merge.

Word 2007 Mail Merge Part II - WBT

Use the Mailings tab commands to perform a mail merge. Use Word fields to personalize form letters, e-mail messages, or to number coupons. Perform a complex mail merge that merges several unique elements into a set of otherwise identical documents.

Word 2007 Create Multiple Table of Contents - WBT

Understand and use the fields that make up a Table Of Contents. Add two (or more) Tables Of Contents to a document.

Word 2007 Revise Your Document - WBT

Move the insertion point around a document, using either the mouse or the keyboard, so that you can get to where you need to in order to make changes. Select text to make revisions. Move text by cutting and pasting.

Word 2007 Create a Table of Contents - WBT

Prepare your document to use an automatic Table of Contents. Create an automatic Table of Contents. Update your Table Of Contents.

Word 2007 Tables Part I - WBT

Create a table using the table graph. Navigate and insert text and pictures into a table. Format a table using built-in styles. Insert a row or column.

Word 2007 Tables Part II - WBT

Repeat table headings. Sort a table. Split or merge cells. Adjust a cell's margins, alignment and borders. Convert a table to text. Convert text to a table.

Word 2007 Save Time with Templates - WBT

Get a huge boost in time by using templates provided by Word and Office Online. Create your own template, customized to your business needs.

Word 2007 Track Changes - WBT

Use Track Changes when you want to mark up documents with revisions. Review tracked changes, and accept or reject them. Insert, view, edit, and delete comments. Review documents to ensure that no unwanted revisions or comments remain in the distributed documents

Work-life Balance: Balancing Your Life - WBT

This course discusses work-life balance. Upon completion of this course you will be able to define work-life balance, analyze your current state of balance, apply strategies to balance your life, and utilize techniques to maintain your balance.

Writing Performance Expectations (1/2 Day)

This course will allow participants to develop the skills needed to write performance expectations in order to identify responsibilities, priorities and measurable goals. The course will also assist supervisors with engaging their employees in the expectation writing process and effectively linking agency objectives with employee expectations of performance. Enrollment is open to all levels of management and those with permission of their agency.