Training - Comprehensive Public Training Program (CPTP)
The Comprehensive Public Training Program (CPTP) educates and empowers the state government workforce by providing appropriate
learning and development opportunities. CPTP takes state government leadership and general skills training to the next level through instructor-led training, distance learning, web-based training, virtual training and social media.
CPTP is housed within State Civil Service Training Division. CPTP provides:
- A highly-qualified staff of instructors and designers with specific expertise in civil service rules and compliance.
- Management and personal development programs created and delivered through a partnership with Louisiana State University.
- Training that teaches state employees how to effectively make critical decisions, solve complex problems, and think strategically
using interactive web-based courses, scenario-driven learning, and hands-on workshops.
- Opportunities to implement organizational and cultural change through innovative content-delivery methods, prioritized learning
and content topics, and revolutionized content and delivery of learning and development through technology.
- Integrated state training data through an efficient system that allows employees to access and review up-to-date training records.
- A balanced distribution between instructor-led and technology-based course delivery methods.
- Critical training needs for state employees through needs assessment, focus groups, agency interaction, in-person interviews,
user testing, subject matter expert feedback, and user capability.
- Consulting for state agencies to determine specialized training needs as well as to evaluation agency training programs.
- The SCS Foundations for HR Professionals program launches February 1, 2013. Click here for more information.
- Course Frequently Asked Questions: Do you have questions about CPTP online courses available
through LEO? Click here to view frequently asked questions about CPTP web courses.
- CPTP Needs Assessment: The CPTP Needs Assessment Survey went out to all classified state supervisors today.
Policy Board Meeting Actions/Minutes for February 9, 2012 meeting
- CPTP NOW ON LEO: CPTP class schedules, online classes, and training histories are now available through
Louisiana Employees Online (LEO). Log into LEO to view your training transcript or to see upcoming CPTP classes. Work with your
training coordinator to register for a class.
- MANAGEMENT DEVELOPMENT CERTIFICATES: CPTP is currently reviewing our management development certificates.
More information about provided certificates will be available after this review. All certificate awards are currently on hold pending
the review of these certificate programs.
State Compentency Training Model
Current CPTP Projects
Survey / Feedback
- Who conducts the Comprehensive Public Training Program?
The Comprehensive Public Training Program is housed within State Civil Service. The primary instructors for the program from Louisiana State University. Civil Service staff develop online learning and present courses on Civil Service rules, policies, and specialized training for Human Resource professionals.
Program policy is set by a nine-member Policy Board composed of representatives of the Governor's Office, the Division of Administration, State Civil Service, the Board of Regents, the House of Representatives, the Senate, the Judicial College, and a nonprofit, public interest organization.
- How do I get in touch with the CPTP Office?
The CPTP receptionist, Linda Winnfield, can be reached at (225) 342-8539. Class registrations and cancellations should be coordinated via your agency's training coordinator. For other questions or information, contact Gwen Parker (225) 219-4263 or Amanda Newfield (225) 342-8545.
- Who can participate in the program?
The CPTP was established by the legislature in 1979 to "upgrade professional, technical, and managerial skills of state employees." All state employees are eligible to participate in appropriate classes with permission from their state agencies.
- How is the program funded?
CPTP is funded through fees assessed to agencies having Civil Service employees, and through legislative appropriations for specific purposes. The amount of the agency fee is based on the agency's classified employee payroll.
- Are classes available to non-state government agencies?
CPTP programs may be made available on a fee basis to other public officials and employees and to other participants as determined by State Civil Service as long as providing participation does not deny access to the program by any employee or official of a state agency. Fees are based on class length. Non-state public officials and employees may pay a per person fee of $60 per full day class or $30 per half-day class. Multiple day classes will be charged based on total class days. Contact Amanda Newfield at (225) 342-8545 for more information.
- Where are the classes taught?
Classes are taught at central locations in major population areas including Baton Rouge, New Orleans, Shreveport, Monroe, Alexandria, Lake Charles, Lafayette, Hammond, and Houma/Thibodaux, as well as on-site at agencies statewide. CPTP also provides an extensive library of online training courses. A schedule of classes is maintained online in LEO My Training.
- How are the classes scheduled?
Classes are scheduled in blocks of time ranging from one-half day to two days in length. Agencies may request that classes be taught on-site at times compatible to work schedules. All classes are taught during the work day, and employees are considered at work when attending classes. Some classes are "open" registration, meaning that employees from all participating state agencies are invited to submit applications. Participants are registered for these classes on a first-come, first-served basis. Other classes are "agency specials," meaning that the agency requests the class for its own employees. To arrange a special curriculum for employees of your agency, contact Amanda Newfield at (225) 342-8545. A list of current scheduled classes is maintained online in LEO My Training.
- How are CPTP web courses completed?
Most CPTP web courses are completed once a user passes the course exam with a score of 70% or higher. Users can navigate to the course exam from the course menu at the beginnin gof the course. Some courses only require users to view all course materials. Users receive credit for these courses once they view all course pages. There are no exams in these type of courses. Users are informed of completion requirements at the beginning of all courses.
Course completions are given on a temporary basis until learners confirm their participation within LEO My Training. This confirmation occurs from within LEO, not within the course. After finishing a course, users must close the course window to return to the LEO course launch page. It may take a few seconds for this page to reload and for the GET CREDIT FOR COURSE link to appear. This link appears at the top of the course launch page. Click here for an example of this link.
If learners exit LEO completely before confirming participation, they can perform this action later. To get to this link, users will log into LEO, click on the My Training tab, and select the course name from the My Training Activities area in the middle of the LEO page. The link to confirm participation will be located at the top of the page.
- What if I don't see the GET CREDIT FOR COURSE link?
If learners do not see the GET CREDIT FOR COURSE link, DO NOT re-launch the course. Re-opening web courses before completing the confirmation process will delete all course progress and will require the user to complete the course again. Contact CPTP immediately at CPTPLSO.Coordinator@la.gov if this occurs. CPTP support staff has access to reports that can analyze course progress and can determine course issues, but only if the course is not re-opened.
- What if I don't pass an online course assessment?
If you have trouble passing a course assessment, you can repeat the online course material as many times as needed. You can review the entire course or only the sections you had trouble with. There is no limit to the number of times you can review the course sections. Remember, you must pass the assessments in all five online courses before you can register for the Supervisor Capstone Workshop.
- What equipment do I need to complete online courses?
Learners will need the following equipment to complete online courses:
See your agency's training coordinator for more information.
What technical requirements are required for CPTP web courses?
- Computer with Internet access
- LEO user account
- Speakers or headphones (optional)
Learners must use Internet Explorer 8 or above and the latest version of Adobe Flash Player to complete CPTP web courses successfully. Use of other browsers, like Safari, Mozilla, or Chrome, will prevent users from seeing the GET CREDIT FOR COURSE link and will prevent content from being viewed appropriately. Outdated Internet Explorer browsers and Adobe Flash Players will prevent course content from playing appropriately. Contact your agency's IT support staff to upgrade machines to the appropriate software.
Who should I contact for support?
Review My Training Quick Reference Guides and other helpful information on receiving credit for courses in My Training. Links to these items are available on the My Training home page in LEO. The My Training Course, available from the LEO home page, is another helpful resource. Learners should contact their agency's CPTP Training Coordinator for additional help. Agency CPTP Training Coordinators should submit web help desk tickets through LEO Training Coordinator or contact CPTPLSO.Coordinator@la.gov if they need help assisting employees.
How long will each online course take to complete?
Each online class will take approximately one hour to complete, but times will vary between individual learners.
I forgot my password. What should I do?
Use the "Lost your password?" web link to retrieve your password. You will need your email address and your LEO User ID to retrieve your password.
I can't get courses to open. What do I do?
Courses require the latest Adobe Flash Player. They also require pop-up blockers to be disabled. Contact your agency's training coordinator if you've turned off pop-up blockers and installed the latest Adobe Flash Player and you still experience problems.
I'm blocked from accessing the site. What do I do?
Your agency may have a firewall that is preventing you from accessing the Leadership Certification Series site. Contact your IT staff and ask them to allow access to:
I have questions. Who should I call?
If you have questions about this program, please contact your agency's training coordinator for assistance. Agency training coordinators should contact firstname.lastname@example.org with any questions.
Training Division Administrator
Dana LeBherz holds Bachelor of Arts degrees in both English and German from the University of Maryland. She was also awarded
the Senior Professional in Human Resources designation by the Society of Human Resource Management in 2009. She spent over ten years
working as a Training and Development Manager for the industry leader in global language and cultural skills development, Berlitz
International. Upon returning stateside, Dana spent two years with Jefferson Parish’s Human Resource Management Department delivering instructor-led training as well as developing e-learning content on a variety of HR topics. Dana will continue to design and develop e-learning content for State Civil Service as the CPTP Operations Manager.
Training Program Manager
John served as the Senior Trainer for the Department of State Civil Service from 2002–2012. In those years, he developed courses and conducted more than 600 classes and trained more than 20,000 state supervisors and human resources professionals throughout the state of Louisiana. John brings a wealth of Training and Human Resources experience with him. He has worked in Training and Human Resources for the state since 1994. In addition to his experience as the Senior Trainer for the Department of State Civil Service, John spent two years as a Human Resources Auditor for the Department of State Civil Service, six years working in Human Resources at the Orleans Levee District, and one year working in Human Resources at the Interim LSU Public Hospital. John is a graduate of the University of New Orleans with a Bachelor of Arts Degree in Communications. He also attained a “Certificate in Supervisory Techniques” (CST) certification through the CPTP Program. John served two terms as the elected President of the Louisiana Association for Training and Organizational Development (LATOD).
Training Program Manager
Glyn joined the Training team in July 2012 after spending over five years helping to train law enforcement and other first responders across the country through a Department of Homeland Security grant. In that time, he worked to deliver courses as well as develop new and revise existing courses. Prior to that, he worked as a Social Services Analyst 2 at Social Security Disability Determinations. Glyn holds a Bachelors of Science degree in Psychology from LSU and is working towards his Master's degree in Industrial/Organizational Psychology from Sacred Heart University.
Training Program Manager
A graduate of LSU, Rosanna Marino has worked in state government for over 30 years. While with the Governor's Office of Consumer Protection, she specialized in credit issues. She was requested as a guest lecturer at area high schools and state universities and made regular appearances on a local television consumer news program. During her tenure with the LA Commission on Law Enforcement, she held several positions including program manager of the LA Crime Victims Reparations Board, which compensates violent-crime victims' monetary losses, and Crime Statistics Liaison between local law enforcement and the FBI. In almost every job, she has found herself informing, coaching, or training. In her current role with CPTP, she handles the scheduling of instructor-led classes and serves as a contact for state training coordinators.
Training & Development Specialist
Adin came aboard in April 2013 after 21 months as a Training and Development Specialist with the Louisiana Department of Revenue. While at Revenue, he authored 45 eLearning courses for LDR’s “Revenue Academy” and taxpayer education tutorials for the public available through the LDR website. Prior to that, he worked with several contractors at the State Office of Community Development, GOHSEP and FEMA on the Hazard Mitigation Grant Program and The Road Home program. Additionally, he has experience as a professional photographer, and in photo restoration. Adin is a Marine Corps Veteran having served for 13 years on active duty as an Infantry Officer, and holds a Bachelors of Arts degree in History from The Citadel, The Military College of South Carolina, in Charleston, SC.
Training & Development Specialist
Prior to joining State Civil Service in June 2013, Laci was as an Associate Professor of English at a local college. During her decade in higher education, in addition to teaching, she helped create a wide variety of courses and established multiple administrative policies and procedures. After that, she worked as a freelance writer and editor, helping clients reach their publishing goals. Laci holds a B.A. and M.A. in English from Southeastern Louisiana University.
Linda has over twenty years of state experience in the administrative field. State agencies include Department of Social Services, where she worked as an Administrative Coordinator 4; Department of Revenue as a Word Processor Operator 2; and LSU where she held several clerical positions before coming to State Civil Service in September of 2012. Here at SCS, Linda uses her skills to schedule instructor-led courses, communicate with CPTP Training Coordinators and respond to questions sent to the CPTPLSO Inbox.
CPTP Policy Board